Office Admin and Reception Training

Description

The course is delivered through 25 hours’ of tutorials, spread over two units:

Unit 1: Developing your receptionist and administration skills;

Unit 2: Developing your administrative and ICT skills.

The course is delivered online and is available for you to access 24 hours a day, 7 days a week, 365 days a year, making it easy for you to fit it around your busy schedule. You will listen to professionally-narrated tutorials and engage in interactive quizzes and tests. At the end of the course you will be confident in preparing business documentation, letters, memos and professional emails.

Rather than simply provide you with a qualification to put on your CV, we will also help you to draft an effective CV and show you how to write a covering letter and personal statement that will give you the best chance of being selected for interview when applying for a new job or promotion. We also provide advice on how to prepare for job interviews.

Course Curriculum

1. DIARY MANAGEMENT

• Diary Management
• Diary and Time Management with Outlook

2. BUSINESS REPORTS AND LETTER WRITING

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

3. E-MAILS WRITING TIPS

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

4. HANDLING CONFIDENTIAL DOCUMENTS

• Handling Confidential Documents

5. SUCCESSFUL MEETING MINUTES

• Taking Minutes

6. NOTE TAKING

• Note Taking
• Exercise Files: Note Taking

7. DATA MANAGEMENT, RECORD KEEPING AND FILING

• Data Management & Record Keeping

8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

• Appointment Booking and Arrange an Interview

9. DELIVERING POSTAL MAIL

• Delivering Postal Mail

10. DICTATING

• Dictating

11. TIPS FOR SPEED READING

• Tips for Speed Reading

12. CREATING AN EFFECTIVE CV AND COVER LETTER

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

13. TYPING SPEED DEVELOPMENT

• Effective Typing

14. MICROSOFT WORD

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

15. MICROSOFT EXCEL

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Function
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

16. MICROSOFT POWERPOINT

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

17. MICROSOFT OUTLOOK

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

18. RECEPTIONIST AND CUSTOMER SERVICE SKILLS

• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

Assessment

At the end of your 25 hours, you will be given an online, multiple-choice assessment, which is marked instantly and automatically so that you do not have to wait to find out whether you have passed or not. Successful completion of the test will earn you a Certificate in Office Administration and Reception.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.