Professional Hotel Receptionist Training

Global Edulink
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Course description

Professional Hotel Receptionist Training:

Professional Hotel Receptionist Training

Course Description

This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, and have a fantastic learning experience during the course.

Key points

  • Understand the role of a Hotel Receptionist from a professional
  • Get a full breakdown of the duties of a Hotel Receptionist
  • Learn what it takes to become a Hotel Receptionist

What will I study?

  • Check in / check out
  • Telephone etiquette
  • Being prepared and ready
  • Complaints handling
  • Critical situations
  • Power of words
  • Hotel jargon
  • Data protection and security
  • Overbooked hotel and booking out guest
  • Financial indexes
  • What is a hotel manager looking for?
  • Opera

This one day intensive course includes:

  • Learn from an expert Tutor
  • Receive extra course material
  • Accredited Certificate on successful completion
  • Free access to the online version of the course
  • Study Manual
  • Free refreshments and Wi-Fi

What will I learn?

  • The fundamentals of the hospitality industry
  • Everything you need to know about the role of a Hotel Receptionist
  • How to behave and present yourself
  • How to manage guests (even VIP guests) in a professional way
  • How to make a booking
  • How to check guests in
  • How to check guests out
  • How to manage calls to reception
  • How to stay ahead and be prepared
  • How to handle complaints
  • How to handle emergency or difficult situations
  • How to use language to your advantage
  • How to understand hotel jargon
  • What to do if you’ve overbooked
  • The fundamentals of financial indexes
  • How to boost your CV and impress in a job interview
  • What Opera PMS is and the pros of using it

What qualification will I gain?

You will receive an accredited Professional Hotel Receptionist Training certificate upon successful completion of the course.

Outcome / Qualification etc.

Non-accredited external qualification

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Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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