Professional Receptionist Training

Global Edulink
Course summary
15 hours
Online courses
Next available date: Contact for dates - Online courses
Professional Training

Course description

Professional Receptionist Training


As a Receptionist, you are often the first point of contact between the public the company you are working for. As such, it is vital that you create the right first impression, to ensure that the business keeps existing customers and attracts new ones. By being able to do the job effectively, you can help your employer to increase their turnover and will deserve recognition for your efforts in the form of promotion or pay increases over time.

To be a successful Receptionist you must have the right personality and possess technical skills, which come with training. In a competitive market, having the right qualifications can put you head and shoulders above your competition and ensure that you secure the best job or get the promotion you deserve. At Global Edulink, we are a leading UK training provider and can offer you the opportunity to earn a Certificate in Professional Reception Training to boost your career prospects.

Course Aims

During this course you will learn:

  • How to welcome guests, visitors or clients
  • What your role as Receptionist entails
  • How to create a powerful first impression
  • How to identify the needs of your customer
  • Active listening skills
  • How to deal with difficult or challenging situations
  • Learn customer service skills
  • Improve your telephone/switchboard management
  • Learn to make your CV, cover letters and personal statements stand out
  • We will also help to improve your confidence by teaching you effective job interview techniques

Method of Assessment

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded certificates for “Certificate in Professional Receptionist Training”.

Course Curriculum

1: Professional receptionist training course objectives
2:The 90: 90 principle to create a powerful first impression
3: Hot telephone tips
4: Get the facts- ask the right questions
5: Discuss solutions- learning to listen
6: Dealing with difficult customers

Career Path

This course in professional receptionist training will qualify you for a range of job positions in the job market. You could also use this certificate to improve your eligibility for salary increments and job promotions put forth by your organisation. Few of the job positions this course will qualify you for, along with the average UK salary per annum according to is given below:

  • Hotel Receptionist – £16,091 per annum
  • Medical Receptionist – £14,199 per annum
  • Front desk receptionist – £16,771 per annum
  • Administrator – £17, 444 per annum
  • Administrative Assistant – £16,876 per annum
  • Personal Assistant – £25,143 per annum

Outcome / Qualification etc.

Non-accredited external qualification

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About provider

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...

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Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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