Secretarial and PA Training

Course Description

The online course can be accessed 24 hours a day, 7 days a week, 365 days a year and is easy to fit into your day-to-day schedule with no need to spend time or money on travel. Professionally-narrated tutorials are delivered and interspersed with interesting, interactive quizzes and tests to ensure that you are absorbing the information from the tutorials.

We provide extensive support to build your confidence and give you the encouragement to complete the full course. You will learn all the skills you need to be an effective Secretary or Personal Assistant and by the end of the course you will be confident in the following areas:

– Diary management, scheduling and time management,
– Understanding confidentiality,
– Communicating effectively and assertively,
– Drafting business documents (reports, letters, emails, minutes, notes),
– Data management and filing,
– Recognising and understanding different management skills (to help you to work well with your boss)
– Customer service,
– Taking dictation,
– Finance (bookkeeping, invoicing),
– Microsoft Office (Word, Excel, Powerpoint)

Course Curriculum

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA

• Job functions and Description of a Secretary/ PA

2. DIARY MANAGEMENT

• Diary Management
• Diary and Time Management with Outlook

3. BUSINESS REPORTS AND LETTER WRITING

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

4. E-MAILS WRITING TIPS

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

5. HANDLING CONFIDENTIAL DOCUMENTS

• Handling Confidential Documents

6. SUCCESSFUL MEETING MINUTES

• Taking Minutes

7. NOTE TAKING

• Note Taking
• Exercise Files: Note Taking

8. DATA MANAGEMENT, RECORD KEEPING AND FILING

• Data Management & Record Keeping

9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

• Appointment Booking and Arrange an Interview

10. DELIVERING POSTAL MAIL

• Delivering Postal Mail

11. DICTATING

• Dictating

12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customer
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips

13. ORGANISING A MEETING

• Organising a Meeting
• Exercise Files: Organising Meeting

14. BOOKKEEPING

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

15. INVOICING/PETTY CASH

• Invoicing and Petty cash

16. DOCUMENT PROOFREADING

• Document Proofreading

17. TIPS FOR SPEED READING

• Tips for Speed Reading

18. MICROSOFT WORD

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

19. MICROSOFT EXCEL

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

20. MICROSOFT POWERPOINT

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.