Course description
ILM Certified 7 Key Skills PA Management 6 week E-Learning Programme. Friday 23rd April 2021, Friday 30th April, Friday 7th May, Friday 14th May, Friday 21st May, Friday 28th May 2021 at 12.30-2pm GMT.
The ILM Certified 7 Key Skills PA Management E-Learning Programme has been devised to meet the demand for a comprehensive programme that increases the confidence and abilities of Assistants at work and develops them both professionally and personally. The 7 Key Skills are a blueprint for the modern role to enable Assistants to measure their capabilities, strengths and weaknesses against each one of the 7 Key Skills and through assessment, learning and reflection upskill. The programme has passed assessment by Birkbeck, University of London, CPD Standards Office and the ILM (City & Guilds Group) and each participant is eligible for a complimentary CPD Standards Office Certificate & ILM 7 Key Skills PA Management Certificate, which is £100.
Module 1: The Strategic Business Support PA Part I (1.5 hours)
- Introduction: Identify the qualities that make a great Executive Assistant or Personal Assistant
- Review your Organisational Efficiency
- Undertake assessment of the Working Style of you and your Executives
- Explore your Strengths and Weaknesses
- What impact is Right & Left Brain Thinking having on your relationship with your Executive?
- Discover your Manager’s Temperament and how to respond effectively
- Undertake in depth analysis of your Time Management performance
- Explore how to Prioritise your Tasks
Module 2: The Strategic Business Support PA Part II (1.5 hours)
- Managing your Manager – how to develop your strategic thinking skills and effective execution of your priorities
- Increase your Commercial & Business Awareness and how it applies to the organisation you work for
- Develop your Project Management capabilities to manage multiple responsibilities
- Group work on a Project Management Case Study
- Minutes of Meetings - top tips on note taking and listening in meetings
- Positive Energy & Wellbeing – How to boost your Mental Energy
Module 3: The Confident PA Communicator Part I (1.5 hours)
- Introduction – The benefits of good Communication Skills
- The 6 non-verbal communication skills – Body Language, Listening, Confidence, Managing Emotions, Written Communication
- Measuring your Assertiveness – what stops us being Assertive?
- Situations in which to be more Assertive
- How to use th 6 types of Assertiveness in different situations
Module 4: The Confident PA Communicator Part II (1.5 hours)
- How to manage difficult situations using coaching techniques
- Explore how to use negotiation and influencing techniques in your communication
- What Type of Team Player Are You?
- Review the role of team players and the impact of different personalities on team performance
- Complete assessment of your Belbin Team Player role
- Positive Energy & Wellbeing – Managing Stress with Physical Exercise
Module 5: The Executive PA Manager Part 1 (1.5 hours)
- Introduction to Leaders and their different Leadership Styles
- Review of ‘Goleman Leadership Styles’
- How to step up into your EA & PA Leadership & Management capabilities
- Discover how Emotional Intelligence understanding enhances job performance
- Get to know yourself, understand your feelings, perceive yourself accurately and cultivate confidence and self esteem
- Discover how to recognise and manage the Amygdala
- Complete assessment of your Emotional Intelligence
Module 6: The Executive PA Manager Part II (1.5 hours)
- Introduction - What is Personal Branding & why is it important in a Digital Age?
- What does a successful Personal Brand look like?
- First Impressions – why do we click with some people and not others?
- How to build your Personal Brand Identity – your skills, interests and passions
- Receive 360 degree feedback on your Personal Brand
- Create a Personal Brand Statement
- Becoming the Brand Ambassador for your organisation
- Positive Energy & Wellbeing – How to manage your emotions & moods
- Summary of the 7 Key Skills PA Management Programme
Suitability - Who should attend?
This programme is for Executive Assistants, Personal Assistants, Executive PAs, Senior Secretaries, Secretaries, Team PAs, Admin Assistants.
Outcome / Qualification etc.
You will receive The CPD Standards Office CPD Certificate complimentary on completion of the 6 Modules. You are also eligible to purchase the ILM 7 Key Skills PA Management Certificate which is £100.
Training Course Content
Module 1: The Strategic Business Support PA Part I (1.5 hours)
- Introduction: Identify the qualities that make a great Executive Assistant or Personal Assistant
- Review your Organisational Efficiency
- Undertake assessment of the Working Style of you and your Executives
- Explore your Strengths and Weaknesses
- What impact is Right & Left Brain Thinking having on your relationship with your Executive?
- Discover your Manager’s Temperament and how to respond effectively
- Undertake in depth analysis of your Time Management performance
- Explore how to Prioritise your Tasks
Module 2: The Strategic Business Support PA Part II (1.5 hours)
- Managing your Manager – how to develop your strategic thinking skills and effective execution of your priorities
- Increase your Commercial & Business Awareness and how it applies to the organisation you work for
- Develop your Project Management capabilities to manage multiple responsibilities
- Group work on a Project Management Case Study
- Minutes of Meetings - top tips on note taking and listening in meetings
- Positive Energy & Wellbeing – How to boost your Mental Energy
Module 3: The Confident PA Communicator Part I (1.5 hours)
- Introduction – The benefits of good Communication Skills
- The 6 non-verbal communication skills – Body Language, Listening, Confidence, Managing Emotions, Written Communication
- Measuring your Assertiveness – what stops us being Assertive?
- Situations in which to be more Assertive
- How to use th 6 types of Assertiveness in different situations
Module 4: The Confident PA Communicator Part II (1.5 hours)
- How to manage difficult situations using coaching techniques
- Explore how to use negotiation and influencing techniques in your communication
- What Type of Team Player Are You?
- Review the role of team players and the impact of different personalities on team performance
- Complete assessment of your Belbin Team Player role
- Positive Energy & Wellbeing – Managing Stress with Physical Exercise
Module 5: The Executive PA Manager Part 1 (1.5 hours)
- Introduction to Leaders and their different Leadership Styles
- Review of ‘Goleman Leadership Styles’
- How to step up into your EA & PA Leadership & Management capabilities
- Discover how Emotional Intelligence understanding enhances job performance
- Get to know yourself, understand your feelings, perceive yourself accurately and cultivate confidence and self esteem
- Discover how to recognise and manage the Amygdala
- Complete assessment of your Emotional Intelligence
Module 6: The Executive PA Manager Part II (1.5 hours)
- Introduction - What is Personal Branding & why is it important in a Digital Age?
- What does a successful Personal Brand look like?
- First Impressions – why do we click with some people and not others?
- How to build your Personal Brand Identity – your skills, interests and passions
- Receive 360 degree feedback on your Personal Brand
- Create a Personal Brand Statement
- Becoming the Brand Ambassador for your organisation
- Positive Energy & Wellbeing – How to manage your emotions & moods
- Summary of the 7 Key Skills PA Management Programme
Course delivery details
Learning Outcomes for the 6 week E-Learning Programme
- Increased knowledge and awareness of the crucial and supportive Role of Executive Assistants & Personal Assistants in a modern business environment
- Insights into Leadership & Management & Commercial & Business understanding
- Identify the ways in which Executive Assistants & Personal Assistants make a valuable contribution to their Executives and the organisation they work for
- Promoting upskilling and proactivity to encourage Professional Development
- Exploration of new project management tools and techniques to use within their daily role
- Know how to deal with difficult conversations and give constructive feedback
- Understand how to be assertive and when it is appropriate to do so
- Increase your emotional intelligence understanding to manage yourself and situations in the workplace
- Self-Discovery of your Personal Brand identity raises self awareness and confidence
- Become the Brand Ambassador for your organisation
- Take responsibility for your Wellbeing to maximise your performance
Why choose Global PA Association & Training Academy
90% Client Satisfaction
12 years of developing thousands of EAs & PAs across the world
Specialists in understanding the role of Office Professionals
Expenses
The price of the 6 week 7 Key Skills PA Management Programme is £695 + VAT.
The ILM 7 Key Skills PA Management Certificate is £100.
Continuing Studies
Delegates can attend further E-learning & Masterclass Workshops with the Global PA Association & Training Academy which are:
- The Role of the Executive Assistant - E-Learning and/or Masterclass Workshop
- Management Skills for Executive Assistants - E-Learning
- Project Management Skills for Executive Assistants - E-learning and/or Masterclass Workshop
- Microsoft Outlook, Powerpoint & Excel E-Learning
- 1:1 Training & Mentoring with the Founder - via Zoom
- Fellow, Platinum & Associate Membership of the Global PA Association offering discounts on Masterclass Workshops, Seminars, free Webinars & CPD points.
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Global PA Association & Training Academy
Global PA Association & Training Academy have been established 14 years and are global leaders in training and development of Office Professionals. Our training is delivered around the world from China to Australia across the Far East, Middle East, USA,...
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