ILM The Role of the Executive Assistant

Global PA Association & Training Academy
Course summary
Professional Training
4 hours
382 GBP excl. VAT
Full time
City of London, Online courses

Course description

ILM The Role of the Executive Assistant

The role of Executive Assistants, Executive PAs & Personal Assistants at Chairman and CEO level is exciting, fascinating and challenging. Working at the top requires a diverse range of skills and abilities from leadership and management capabilities, heightened awareness and curiosity, ability to weigh importance of various tasks, thorough knowledge of the organisation and its working patterns, business sense, persistence, ability to manage projects externally and internally. At the C-Suite level it is expected that you will make a personal commitment to self development through the way you express yourself, either in words, actions, presentation, appearance, attitude or skills. 

This Masterclass will be delivered by a former EA to Chairman of BT plc, Rosemary Parr. Her 30 years of experience as a PA and EA has included working for 3 Chairman, 2 CEOs and a Member of Parliament.  Her final role before qualifying as a Motivational Coach & CIPD L&D Practitioner & Trainer was working for Sir Christopher Bland former Chairman of BT plc (2001-2007). In this role she managed 4 Chairmanships and 1 Advisory Role for the Chairman which required stepping up into her own Executive PA Leadership, using her initiative, being proactive, being 10 steps ahead of her Chairman and working in a fast paced environment. This Masterclass is for EAs & PAs who aspire to work at the top or wish to develop further the skills within their current role.  It is also a refresher for EAs & PAs already working at the C-Suite Level.

This programme is also now available on line as E-Learning.  To find out more contact us.

Suitability - Who should attend?

Executive Assistants who are already working at Senior Management Level.

Executive PAs who aspire to work for Chairman & CEOs.

This 1 day programme also acts as a refresher for EAs & PAs currently working for Chairman & CEOs or organisations.

This programme is also now available as on line learning - to find out more contact us.

Outcome / Qualification etc.

CPD Standards Office Complimentary CPD Certificate on completion.  You are eligible to purchase the ILM Advanced EA Certificate which is £100.

Training Course Content

Managing the Office of a C-Suite level Executive:developing a helicopter mind, diary and time management, leaders working styles, identifying your personality and communication style, international business etiquette and protocol, managing client relationships, political intelligence and the isolation of the role at the top.

Strategy & Corporate Governance- understanding organisations and how business strategy is set. Corporate Governance and the role of Chairman, CEOs and Boards of Directors.

Financial Intelligence- increase your knowledge of financial accounting in business and the meaning of balance sheets, profit and loss account, cash flow forecasts.

Report Writing- practical advice on the various forms of business writing to help improve your professional credibility.

Delegation- is a key management skill, assess your delegation skills, review the 5 levels of delegation and assess your approach to delegation.

Interview Techniques- discover how to improve your interview techniques, the impact of your body language in interviews and managing performance appraisals

Quote from Richard Pettinger, Author of Introduction to Management on The Role of the Personal Assistant

"The PA to a CEO normally exerts great informational influence.  The PA is used as a sounding board and critic for possible and proposed courses of action. The PA therefore becomes an exerter of influence as the levels of mutual trust and confidence grow, and the relationship is reinforced if the judgement of the PA is shown to be sound. PAs become the focus for lobbies and support from elsewhere in the organisation because they can (or are perceived to) provide a route to the sources of power. They have low status but high influence. They also become a source of quality information both for the manager for whom they work and also potentially for the rest of the organisation". 

Why choose Global PA Association & Training Academy

90% Client Satisfaction

12 years of developing thousands of EAs & PAs across the world

Specialists in understanding the role of Office Professionals

Top 10 Awards

Business Administration Badge

Top 10 Winner - 2022

We're delighted to announce that Global PA Association & Training Academy is a winner of our Top 10 Courses 2022 in Top 10 Business Administration Courses.

Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.


Cost of the 3 day Masterclass programme is £1146 + VAT.

Each 1 day Masterclass session is £382 + VAT.

Continuing Studies

Delegates can attend further E-learning & Masterclass Workshops with the Global PA Association & Training Academy which are:

  • 7 Key Skills PA Management E-Learning - 6 week E-Learning Programme
  • 7 Key Skills PA Management Masterclass - 3 Day Masterclass Workshop
  • Management Skills for Executive Assistants - 4 week E-Learning
  • Project Management Skills for Executive Assistants - 4 week E-learning
  • Microsoft Outlook, Powerpoint & Excel E-Learning - LIVE Tech Training with Microsoft Trainer
  • 6 week or 4 week 1:1 Training & Mentoring Programme
  • Fellow, Platinum & Associate Membership of the Global PA Association offering discounts on Masterclass Workshops, Seminars, free Webinars & CPD points. 

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About provider

Global PA Association & Training Academy

Global PA Association & Training Academy have been established 14 years and are global leaders in training and development of Office Professionals. Our training is delivered around the world from China to Australia across the Far East, Middle East, USA,...

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Global PA Association & Training Academy

Dudley House 169 Piccadilly, Mayfair
W1J 9EH London


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