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ITIL® 4 Foundation

Good e-Learning
Course summary
14 hours
449 GBP excl. VAT
English
Full time
Online courses
Next available date: Anytime - Online courses
Professional Training

Course description

ITIL® 4 Foundation

The ITIL® 4 Foundation course is designed to give students everything they need to sit and pass the ITIL Foundation examination. Successfully doing so will entitle students to move on to intermediate modules in either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) groups. Students can prepare to sit the official examination using the two practice exams provided with the course, and we also offer 24/7 tutor support to help anyone who is struggling. Once a student is ready to sit the ITIL Foundation exam, they can also request a FREE exam voucher from the Good e-Learning Support Team.

This course is fully accredited by PeopleCert, which is licensed by AXELOS as an Examination Institute for delivering ITIL 4 Foundation qualifications in IT Service Management.

Course duration

This course offers 14+ hours of course materials. Students will have access for six months, starting with the date of purchase.

What does the course include?

The course offers a number of perks to help learners along:

  • 24/7 tutor support
  • 1x FREE exam voucher on request
  • 2x practice examinations
  • Quizzes and revision modules

Suitability - Who should attend?

The ITIL Foundation certification is primarily for newer students who are seeking an introduction to the framework. Students who have completed the ITIL Foundation module for ITIL V3 may also want to take this course in order to start again with the latest iteration of ITIL.

There are no prerequisites for taking this ITIL® 4 Foundation course.

Outcome / Qualification etc.

The ITIL Foundation module remains the starting point, giving students an introduction to the concepts and methodology behind ITIL, as well as a rundown of the ITIL lifecycle stages. After this point, however, users can go in one of two directions.

The first is ITIL Managing Professional (MP), which contains four modules:

  • ITIL Specialist – Create, Deliver & Support
  • ITIL Specialist – Drive Stakeholder Value
  • ITIL Specialist – High Velocity IT
  • ITIL Strategist – Direct, Plan & Improve

The second possible path is ITIL Strategic Leader (SL), the modules for which are:

  • ITIL Strategist – Direct, Plan & Improve
  • ITIL Leader – Digital & IT Strategy

Training Course Content

Course outline

The course is split over several modules:

  • An Introduction to the ITIL 4 Framework
  • Module 1 - The Key Concepts of Service Management
  • Module 2 - The Guiding Principles
  • Module 3 - The Four Dimensions of Service Management
  • Module 4 - Service Value System (SVS)
  • Module 5 - The Service Value Chain
  • Module 6 - Practice: Purpose and Key Terms
  • Module 7 - Understanding the 7 ITIL Practices
  • Practice exam 1 + 2

Why choose Good e-Learning

98% Customer Satisfaction rate as of December 2020

96% average first time pass rate across our entire course portfolio

5* rating on Trustpilot and Google Reviews

Get Inspired! Watch the Video

All Good e-Learning courses come with a variety of online training assets that can be accessed anywhere, any time, via a convenient mobile app. Students can enjoy instructor-led videos, podcasts, interactive exercises, practice exams, and more. Every learner also gets access to expert tutor support, along with FREE exam vouchers and resits.

About provider

Good e-Learning

Good e-Learning

Good e-Learning was founded in London, UK and has since grown rapidly in the market, driven by a vision of providing online access to the very best training courses on a global scale, using innovation, technology and e-learning expertise. Not only...


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