ITIL® Service Transition (ST) eLearning

Good e-Learning
Course summary
21 hours self-paced / Instant 6 months access
479 GBP excl. VAT
Online courses
Professional Training

Course description

The ITIL Service Transition qualification is one of five ITIL Service Lifecycle Courses. Service Transition ensures that the strategy requirements which service design used to design the new or changed service are effectively
realized through to the delivery of live services in the service operation stage. It uses the outputs from service design to ensure that service solutions are smoothly migrated to live operation, fulfilling agreed customer and business requirements.

This is an accredited, interactive e-Learning course for students who wish to become certified in ITIL Service Transition. As well as in-depth visual learning content,
the online course contains audio and video narratives, quizzes and practice exams.

This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Strategy Certificate in IT Service  management.

Suitability - Who should attend?

 Any IT professional who needs to understand the concepts and activities of ITIL Service Design at management level, but not specific details about each of the supporting processes.
It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.

Outcome / Qualification etc.

Course Syllabus
Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Transition Certificate in IT Service Management.

The official mock exams are provided and the course includes a module on how to approach these, working through some examples.

In addition to the resources provided, the examination guidance recommends that candidates should complete at least 21 hours of personal study.

You will also have the option to get help from the Good E-Learning tutors at any time!

Module 1 – Introduction to Service Transition
This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages. 

Module 2 – Service Transition Principles
This module covers the 14 Service Transition principles and they range from development of a strategy for Service Transition, through to continual service improvement of the Service Transition.

Module 3 – Service Transition Processes
This module covers each process and considers its purpose and objectives, its scope and value to the business.  It also covers the policies, principles and basic concepts of the process, and the high level process activities, methods and techniques. 

Module 4 – Managing People through Service Transition
This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

Module 5 – Organising for Service Transition
This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.  Service Transition roles and responsibilities are reviewed, along with the organizational context of Service Transition.

Module 6 – Technology Considerations
This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

Module 7 – Implementation and improvement of service transition
This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

Module 8 – Challenges, critical success factors and risks
This module covers the challenges, critical success factors and risks of service transition.

Module 9 – Exam Preparation
This module summarizes the material covered in all previous modules and prepares candidates for the examination.

• This ITIL Service Transition e-Learning course is approved by EXIN as a fully accredited training course.
• Students will gain in-depth knowledge of Service Transition and hold a widely recognised qualification, if successful.
• This course will provide you with a good understanding of the Service Transition principles, its processes and other aspects of this crucial lifecycle stage.
• Students will know the Service Transition phase inside-out enabling you to demonstrate a sound understanding of its core principles and goals.
• With e-Learning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online

The Exam
In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Transition Certificate in IT Service Management exam.

The course materials provided in the Service Transition e-Learning course will provide you with all the information you need for this exam.

You will be tested on:
• Introduction to Service Transition
• Service Transition Principles
• Service Transition Processes
• Managing People through Service Transition
• Organising for Service Transition
• Technology Considerations
• Implementation and improvement of service transition
• Challenges, critical success factors and risks

What does the ITIL Service Transition exam consist of?
The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70%.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Taking the ITIL Service Transition Exam and Practice Exam
You can take the exam online (virtually) using a service called Exin Anywhere. And you can download the Terms and Conditions of taking this exam here.
If successful, delegates will gain 3 credits towards ITIL Expert level.

Hardware requirements and further information
Before you book you can test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin.
This test focuses on the suitability of your webcam, microphone and internet connection.

Please Visit the Exin Anywhere website for a complete list of information and guidance.

ITIL® is a registered trademark of AXELOS Limited.

Try a Free Trial
Why not try out a free trial module from our ITIL Service Transition e-Learning course!
In this ITIL Intermediate trial module, you will learn about core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages. 
All you need to do to access the trial, is either log in or register as a Member of Good e-Learning. It only takes a minute and once you have logged in to the Member Area, you'll have immediate access to all of our free trials!

As a member, you'll also have unlimited access to our complete library of free learning resources as well as the latest updates of upcoming courses.


  • Accredited by PeopleCert
  • Credits awarded: 3
  • 21 hours of course material
  • FREE exam voucher
  • Practice exams
  • Instant 6 months access

Why choose Good e-Learning

98% Customer Satisfaction rate as of December 2020

96% average first time pass rate across our entire course portfolio

5* rating on Trustpilot and Google Reviews

About provider

Good e-Learning

Good e-Learning

Good e-Learning was founded in London, UK and has since grown rapidly in the market, driven by a vision of providing online access to the very best training courses on a global scale, using innovation, technology and e-learning expertise. Not only...

Read more and show all courses with this provider

Request info

Fill out your details to find out more about ITIL® Service Transition (ST) eLearning.

  Contact the provider

  Get more information

  Register your interest

Country *
Request information

Find out more about this ITIL® Service Transition (ST) eLearning course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here