Course participant reviews for Hamilton Mercer

Average rating 4.8

Based on 697 reviews.

I cannot express how much this course helped me focus on how to manage customer expectations. This has always been an area I have struggled with and Caroline gave insightful feedback on how to cover such situations. I also appreciated how even though the course was online it felt very interactive.
I found the course was brilliant, its made me feel a lot more confident on how to continuously delivering the best customer service we can give. It has also taught me how to deal with difficult customers.
London School of Hygiene and Tropical Medicine, Porter
Session was very helpful to help to imporve the communication Skills
London School of Hygiene and Tropical Medicine, Porter
The training was very good and informative. The presentation was also very good
Caroline was very welcoming and insightful, having spent a few hours taking part in the course she was energetic and bubbly throughout giving us a very details insight on how to execute 5 star customer service! Highly recommend to anyone wanting to improve their customer service.
Caroline was an excellent tutor for this course, I learnt so much and how to handle customer service easier when dealing with different customers, she was very informative and I really enjoyed the experience, would recommend Hamilton Mercer to anyone wishing to learn more for their customer service role :)
EPX Technical Services, Service Delivery Manager
EPX Technical Services, Service Desk Engineer
The trainer was clearly highly knowledgeable and has a wealth of experience to draw from with interacting with customers, and light-hearted humour was actively encouraged and used as a tool to reinforce learning throughout.
EPX Technical Services, Service Desk Supervisor
Great course, very informative and also fun! Discovering that our company is already applying some of these techniques and now having a structure to fit these into is very very positive.
EPX Technical Services, Service Desk Engineer
This part has been create inspiring course and will definitely inspire me to do better in delivery support to our customers.
EPX Technical Services, Service Desk Engineer
Simon is a exceptional trainer. He engages with everyone on the course and ensures that they understand what is is being delivered. He provides real life examples that you can relate to.
Quay Health Solutions, Receptionist
I found the training very useful. It's good to refresh you mind even if you know what you are doing. Our coach was very lovely and helpful. Would highly recommend!
Henry Riley, Assistant Quantity Surveyor
I found the course content interesting and the examples used made it highly applicable to situations in the future. I found certain modules difficult at first (the voice module, for example) but Jess was very easy to ask questons to. I also found that having time in our little group to go through the different exercises helped to clarify the lea...
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Node4, Technical Director
Excellent course/content and perfectly delivered by Simon - all of the team engaged and can relate to all of the content and the importance of providing "exceptional service as a standard" - looking forward to the 2nd session
Node4, Field Service Engineer
Node4,Sales Director
The course was very interesting. To have a common language across the business is so useful. The train inter is excellent and clearly experienced in not only delivering the training but in applying the coarse material to every day life. I look forward to the second session.
Node4, IT Consultancy Manager
Excellent Course, Excellent Delivery, and Excellent Information that will help with daily colleague and customer interaction!
Red Snapper, Associate Consultant
NHS West Hampshire, CHC Specialist Practitioner
NHS West Hampshire, Clinical Team Lead
The course was very informative and the way it was delivered was fun and engaging. I enjoyed the group discussions but also the personal reflection that it provides.
NHS West Hampshire, Nurse Assessor
Course outline fully explained. Process very engaging. Good interaction with all members of the group and differing skill mix. The work in small groups very beneficial, first time I'd used this method as online virtual training and it worked well.
NHS West Hampshire, Training and Development Lead
Thank you very much Caroline for an engaging training day. The break out rooms were great giving time for a bit of general discussion and the opportunity to learn from other colleagues and develop a greater understanding of others perspective and some of the challenges in practice. Everything was relevant to our 'world' and supported our own ref...
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Hill Group, Assistnat Technical Coordinator
Great explanation of assertiveness and how its used in working situations!
Insight Legal, Head of Customer Support & Delivery
Very thought provoking session which makes you think about the language you use when speaking with a customer. It really highlighted the importance of spoken language and tone that you use and the impression it may have on whom you are dealing with people.
Insight Legal, Workflow Implementation Consultant
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