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Effective Communication Skills

Hamilton Mercer
Course summary
Length: 1 day
Price: 275 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 06/03/2019 09:30 - London
Rating: (27 Reviews)
Course Dates
London
06/03/2019 09:30 
275 GBP
30/04/2019 09:30 
275 GBP
20/06/2019 09:30 
275 GBP
11/09/2019 09:30 
275 GBP
03/12/2019 09:30 
275 GBP

Course description

Course description

Effective Communication Skills: 1-Day

Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help you express yourself clearly, understand different viewpoints, manage disputes and build valuable relationships.

The course addresses common communication issues arising at work and socially. You’ll also learn practical skills to improve your verbal and non-verbal communication, resolve conflicts and make a great first impression.

Suitability - Who should attend?

Hamilton Mercer’s Effective Communication Skills Training Course is suitable for anyone looking to boost their verbal and non-verbal communication skills and grow their confidence.

Outcome / Qualification etc.

Effective Communication Skills Training Course Objectives

  • How to interpret verbal and non-verbal communication
  • Learn to build trust
  • Find out how to communicate with your voice and gestures
  • Discover how to become a good listener
  • Learn how to guide a conversation to a positive outcome
  • Understand the effects of poor communication
  • Learn how to deal with conflicts
  • Understand other people’s expectations

Training Course Content

  • Confident Verbal and Non-Verbal Communication
  • Positive Body Language and Phrases
  • Building Trust and Making People Comfortable
  • Using Your Voice to Communicate Better
  • Making a Strong First Impression
  • Learning to Listen, Question and Summarise
  • Showing Empathy and Interest
  • Managing Conflicts
  • Building Rapport and Influencing People
  • Understanding Communication Breakdowns
  • Learning About Others’ Expectations and Perceptions
  • Self-Awareness
  • Understanding People’s Body Language

Expenses

The cost of this course is 275 GBP + VAT

About provider

Hamilton Mercer

Who Choose Hamilton Mercer?

Hamilton Mercer is a leading UK provider of customer service and personal development training. From training centres in London’s Covent Garden, Birmingham and Manchester, its team inspires excellence through learning and delivers measurable results. The Hamilton Mercer method works for...


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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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www.hamiltonmercer.co.uk

Reviews

Croydon CEPN,Practice Business Manager   |   13/09/2018
“Great Course, good ideas on putting up the sheets to keep looking at. Didn’t even notice the time really enjoyed the course.
          (5)
Croydon CEPN, Practice Manager   |   13/09/2018
“I found this session extremely interesting and informative. Really good content definitely picked up some tips to use in my role. Trainer was really good, encouraging and supportive. Would recommend course.”
          (5)
Intercarabao, Accountant   |   05/09/2018
“I found the course very helpful. I was honestly not looking forward to the course, however I have found I really beneficial and have really learnt a lot and have many thoughts/ actions to take home.
          (5)
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