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Essential Communication Skills – Classroom or Live Virtual Classroom

Hamilton Mercer
Course summary
3 Hours (Live Virtual Classroom) - One Day (Classroom)
127 - 247 GBP excl. VAT
Flexible
Professional Training
Next available date: 3rd June 2020 (1.30pm - 4.30pm) - Online courses
Course Dates
London
16th July 2020 (9.30am - 4.30pm) 
247 GBP
25th August 2020 (9.30am - 4.30pm) 
247 GBP
7th October 2020 (9.30am - 4.30pm) 
247 GBP
Online courses
3rd June 2020 (1.30pm - 4.30pm) 
127 GBP

Course description

Essential Communication Skills – Classroom or Live Virtual Classroom

Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help you express yourself clearly, understand different viewpoints, manage disputes and build valuable relationships.

The course addresses common communication issues arising at work and socially. You’ll also learn practical skills to improve your verbal and non-verbal communication, resolve conflicts and make a great first impression.

COVID-19 Update

This provider offers an online version of their classroom courses

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Suitability - Who should attend?

Hamilton Mercer’s Effective Communication Skills Training Course is suitable for anyone looking to boost their verbal and non-verbal communication skills and grow their confidence.

Training Course Content

  • Confident Verbal and Non-Verbal Communication
  • Positive Body Language and Phrases
  • Building Trust and Making People Comfortable
  • Using Your Voice to Communicate Better
  • Making a Strong First Impression
  • Learning to Listen, Question and Summarise
  • Showing Empathy and Interest
  • Managing Conflicts
  • Building Rapport and Influencing People
  • Understanding Communication Breakdowns
  • Learning About Others’ Expectations and Perceptions
  • Self-Awareness
  • Understanding People’s Body Language

Learning Outcomes

  • How to interpret verbal and non-verbal communication
  • Learn to build trust
  • Find out how to communicate with your voice and gestures
  • Discover how to become a good listener
  • Learn how to guide a conversation to a positive outcome
  • Understand the effects of poor communication
  • Learn how to deal with conflicts
  • Understand other people’s expectations

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Expenses

The cost for the 3 hour Live Virtual Classroom course is £127 + VAT per learner.

The cost for the 1 Day Classroom course is £247 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored On-site Training

Hamilton Mercer can also deliver this course at your premises, we will tailor the content to meet your organisation’s needs.  Please get in touch for a quote.

About provider

Hamilton Mercer

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...


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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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www.hamiltonmercer.co.uk

Reviews

Average rating 4.8

Based on 61 reviews

Public Health England, Data Manager
(5)
It was excellent training - I learnt a lot. I think other department should also participate this training.
Public Health England, Helpdesk Operations Manager
(5)
Such a brilliant course that I believe will benefit everyone. It is a useful life skill.
Public Health England, Data Liason Officer
(5)
Really great session - informative and well delivered!
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