Professional Receptionist Skills – Classroom or Live Virtual Classroom

Hamilton Mercer
Course summary
One Day (Classroom and Live Virtual)
199 - 347 GBP excl. VAT
Professional Training
Next available date: 28/07/2021 09:30 - Online courses
Course Dates
Online courses
199 GBP

Online courses
199 GBP

347 GBP

347 GBP

Course description

Professional Receptionist Skills – Classroom or Live Virtual Classroom

Receptionists are expected to be customer-facing, helpful and positive while dealing with challenging situations face-to-face and on the phone. Hamilton Mercer’s Professional Receptionist Skills Training Course is a must for any receptionist looking to improve their professional manner.

You’ll discover how to develop a friendly yet professional approach, multitask and handle difficult scenarios.

This training course is designed to include real life examples and role play. It can also be adapted to participants’ individual needs.

Suitability - Who should attend?

The Professional Receptionist Training Course is suitable for new and experienced receptionists looking to improve their skills. It’s also ideal for temp staff and those who want to conduct better interviews for receptionist roles.

Training Course Content

  • Making a Great First Impression
  • Meeting the Needs of Old and New Customers
  • Managing the Reception Area
  • Multitasking Phone Calls and Face-to-Face Conversations
  • Organising and Prioritising Admin Duties
  • Keeping Calm Under Pressure and Handling Difficult Situations Professionally
  • Developing a Positive Attitude and Body Language
  • Developing a Professional Telephone Manner
  • Handling Pushy Sales Calls

Learning Outcomes

  • Learn how to meet and greet visitors
  • Understand how to multitask
  • Provide great customer service
  • Learn to manage the reception area
  • Know how to look after old and new customers
  • Learn how to organise workloads
  • Keep calm under pressure and manage challenging situations
  • Develop a positive professional persona
  • Develop professional telephone skills

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007


The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.

The cost for the 1 Day Classroom course is £275 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored Training

Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.

About provider

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...

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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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Average rating 4.8

Based on 84 reviews.

This course was very helpful for me, because I learnt not to always say sorry. Addng more value is something I could do by myself, yet I learnt to be confident having done this training as it's impacted to my life
Receptionist, Lincad
Dental Receptionist, Cobham Dental Practice
Jessica was very friendly, confident and professional. Relaxed and nice atmosphere. Very informative course with lots of suggestions and help to develop in the role of a receptionist. Lots to take on board for the next day at work.
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