IT Technician Package

Key Learning Points

This package will help you to build a full understanding of many factors within an IT environment, from hardware and software, to operating systems management, networking and security:

CompTIA A+

• Common PC components and how they are assembled to create a working computer.
• Component configurations that improve performance and system compatibility.
• How to build a simple network to share data between PCs.
• Installing, configuring and managing the Microsoft Windows operating system on a desktop PC.
• Applying Group Policies to prevent data and settings being accessed or altered by unauthorised users.
• Monitoring and maintaining PCs to identify and resolve potential problems early.

CompTIA Network+

• Physical network cable types and the situations in which each would be used.
• Building LANs and WANs and the correct topology to use for a specific business need.
• How to monitor and manage the traffic passing through network hardware to ensure a consistently high performance for service users.
• The basic principles of network security, using features built-in to routers and switches to prevent unauthorised access and data theft.

CompTIA Security+

• Including network security as a basic design consideration.
• Identifying compliance needs for data and network security and building appropriate safeguards.
• Familiarisation with common network threats and vulnerabilities and how they can be blocked or minimised.
• The three levels of security considerations – application, data and host – and how each is to be protected.
• How user accounts and security groups can limit data access to authorised parties and raise security standards.
• The use of encryption to protect sensitive data against unauthorised access or theft.

Microsoft Windows 7, Enterprise Desktop Administrator (Exam 70-686)

• Understand how to manage an enterprise environment
• Tools used to deploy operating systems
• Applications
• Virtualisation
• Desktop configurations
• Updates

Microsoft Windows 7, Enterprise Desktop Support Technician (Exam 70-685)

• Key features in Windows 7
• Types of installations and steps and tools needed to upgrade and migrate successfully
• Disc management and device drivers
• File permissions, shared folders and setting up printers
• Using permissions, authentication and authorisation to troubleshoot logon issues
• Active Directory
• Basics of network connectivity
• Troubleshooting network issues
• Benefits that Windows 7 has for laptops and different types of remote access
• Security aspects of the Windows 7 operating system
• Optimising performance aspects of the Windows 7 operating system
• Maintaining Windows 7 through identifying, troubleshooting, and resolving issues

Microsoft Windows 10, Configuring Windows Devices (Exam 70-697)

• How to synchronise a Microsoft account across multiple devices
• Sideloading LOB apps using PowerShell and DISM
• Deploying apps using Microsoft Intune
• How to support authentication and authorisation
• How to configure Homegroups, and differentiating workgroup and domain authentication
• How to migrate user data
• Working with Hyper-V in Windows 10
• Mobility options – how to configure and work with options in Windows 10
• Configuring mobile device security
• Supporting mobile devices
• Connecting mobile devices to Azure and using Microsoft Intune
• Configure networking, IP settings and network security
• Configure data access and protection
• Remote connections and access
• System and file recovery and updates

Cisco 100-105: ICND1 Interconnecting Cisco Network Devices Part 1

• Networking 101; including the fundamentals and mechanics of networking
• Switching and Layer 2 Technologies
• Cisco IOS Software & CLI Operation
• IP – Internet Protocol v4/v6
• Routers & Routing Protocols
• Securing the Network
• WAN Technologies
• Mastering the CLI
• Preparing for the official 100-105 exam