CSTF NHS Conflict Resolution

Objectives

• Identify the main areas of work and the objectives of NHS Protect
• Explain the role of the Security Management Director, Local Security
• Management Specialist and Area Security Management specialist
• Describe the common causes of conflict and identify the different stages of conflict
• Describe two forms of communication
• Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
• Underline the impact that cultural differences may have in relation to communication
• Identify the causes of communication break down and the importance to create conditions for communication to succeed
• Utilise three communication models that would assist them in dealing with different levels of conflict
• Recognise the behavioural pattern of individuals during conflict
• Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
• Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
• Underline the importance of keeping a safe distance in conflict situations
• Summarise the methods and actions appropriate for particular conflict situations and that no two situations are same
• Explain the use of 'reasonable force' as described in law and its limitations and requirements
• Identify the range of support, both short and long-term, available to those affected by a violent incident
• Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.