HSG Breakaway Awareness

The Health & Safety Group
Course summary
Professional Training
2 hours
17.95 GBP excl. VAT
Online courses
Course Dates
Online courses
17.95 GBP
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Course description

HSG Breakaway Awareness

Workplace conflict is costing UK employers £28.5bn a year, a study has found, with experts warning an increase in remote working could make disputes between staff harder to manage.

If you work in an environment where you are facing the public on a daily basis, it is essential you can put into practice conflict management and breakaway techniques, to protect yourself and others around you.

This Conflict Management and Breakaway Techniques course will provide you with essential knowledge to manage conflict and breakaway from a potentially violent situation with minimal risk to all parties.

Suitability - Who should attend?

Who is this course for?

This course is aimed at anyone who faces the public on a daily basis, included but not limited to: -

  • Healthcare Professionals
  • Retail Staff
  • Lone Workers
  • Teachers / School Staff

Outcome / Qualification etc.


  • Identify types of common assault
  • Understand what factors would escalate to physical aggression + assault
  • Use verbal de-escalation techniques effectively
  • Understand the importance of non-verbal communication
  • Undertake a Dynamic Risk Assessment

Training Course Content

  • Assessing Reasonable Force
  • Prevention and Management of Confrontational Situations
  • Dealing with Aggression
  • Defusing Aggressive Situations
  • Workplace Reduction Measures
  • Evasive Action & Diversion Techniques
  • Breakaway Technique Definition
  • Grabs, Disengagement and the Avoidance Stance (Practical Skills)
  • Post Incident Reviews


Course Price: £17.95 + VAT

About provider

The Health & Safety Group

The Health & Safety Group has been providing expert online, open, and in-house training courses across the UK since 2004. Training 100,000+ professionals each year, The Health & Safety Group provide expert training for a wide variety of professions and...

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The Health & Safety Group

Building 5, 566 Chiswick High Road
W4 5YF London

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