Conducting Challenging Conversations

Hemsley Fraser
Course summary
Professional Training
3 hours
550 GBP excl. VAT
Full time
Online courses
Course Dates
Online courses
550 GBP

Conducting Challenging Conversations

Conducting Challenging Conversations

This course looks at a structured set of techniques, strategies and tips to make those tricky conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, using positive language and managing emotional reactions. You will have the opportunity to practise these skills, using a four-stage structure to lead the conversation to a positive conclusion.

Suitability - Who should attend?

This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.

Training Course Content

By the end of this course you will be able to:

  • Establish the most commonly encountered challenging conversations and what makes them challenging
  • Describe what to do if things go badly during a challenging conversation
  • Explain what preparation is needed ahead of a challenging conversation taking place
  • Describe what an effective challenging conversation looks like, and how to achieve a successful outcome
  • Confidently conduct a challenging conversation, following a four-stage structure


The cost of this course is £500 + VAT per participant

Provider: Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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