Conflict Resolution
This powerful one-day course will help you gain an understanding of the nature of conflict so you can recognise why and when conflict occurs, and implement strategies for managing and resolving conflict.
The course helps those who work in busy environments, where conflicting views and ideas understandably surface from time to time. Attending this course will help you learn to deal with the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, all of which are often factors leading to conflict.
This workshop has been specifically designed to give you an opportunity to learn and test a range of models and techniques to help recognise, manage and resolve conflict in the workplace
Suitability - Who should attend?
This course is suitable for anyone looking to improve their skills in conflict management and resolution in the workplace.
If you manage individuals where conflict can be an issue, this course is suitable for you.
Pre-course activity
Participants will be asked to prepare for the course by identifying real work conflict issues they are involved in. They will then use these examples to apply the techniques and skills learnt on the day to plan and rehearse how best to work towards a resolution.
Outcome / Qualification etc.
By the end of this course you will be able to:-
- Understand the nature of conflict.
- Manage conflict appropriately, professionally and most of all confidently.
- Use a number of conflict management techniques to suit a range of situations.
- Avoid the negative impact of conflict and work towards compromise and resolution.
You will accrue 7 Continuous Professional Development (CPD) points.
Training Course Content
Course content includes:-
- Raise your Awareness of Conflict
- Understanding Conflict Situations
- The Power of Open and Honest Communications when Conflict Arises
- Techniques and Tactics for Managing Conflict
- How to Manage Conflict Escalation
- Application Planning
Expenses
The cost of this course is £669 + VAT per participant.
In-house Training
Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation’s needs. Please get in touch for a quote.
Provider: Hemsley Fraser
Hemsley Fraser – Be Ready For Tomorrow
Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...
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Contact information for Hemsley Fraser
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