Handling Difficult Situations

Hemsley Fraser
Course summary
Professional Training
3 hours
550 GBP excl. VAT
Full time
Professional Training
Course Dates
Online courses
550 GBP

Online courses
550 GBP

Handling Difficult Situations

Handling Difficult Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

You will learn how to understand other people‘s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.

Suitability - Who should attend?

Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.

Outcome / Qualification etc.

By the end of this course you will be able to:

  • Forge more positive working relationships with individuals you find difficult
  • Separate people from their behaviour and avoid making inaccurate assumptions
  • Recognise and respond to non-assertive behaviours and crossed transactions
  • Adopt a confident, professional and appropriate approach to difficult situations
  • Give constructive and courageous feedback to a ‘difficult’ individual
  • Receive critical feedback gracefully
  • Use strong communication skills to improve interactions and create mutual understanding
  • Plan your personal strategy for dealing with difficult situations

Training Course Content

What will it cover?

  • Challenging your assumptions and focusing on observed behaviour
  • Breaking the Belief-Behaviour cycle
  • Identifying types of behaviour and their impact on self and others
  • Choosing an assertive response in a difficult situation
  • Using practical tools to build your assertiveness toolkit
  • Communicating effectively through active listening and asking great questions
  • Creating congruence of visual, verbal and vocal communication elements
  • Becoming aware of filters and how they can distort our experiences
  • Applying a simple model to incorporate the key elements of effective feedback
  • How to receive critical feedback with grace and purpose


The cost of this course is £500 + VAT per participant

Provider: Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about Handling Difficult Situations.

  Contact the provider

  Get more information

  Register your interest

Country *

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

 Show phone number

Request information

Find out more about this Handling Difficult Situations course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here