Success Skills for PAs

Hemsley Fraser
Course summary
2 days
London, Online courses
Next available date: Online delivery option may be available - Please contact provider. - Online courses
Professional Training

Success Skills for PAs

This course will introduce you to new skills to develop your confidence and ability to work proactively. It also provides you with a great opportunity to share experiences and interact with other PAs, and will enhance your professional development and improve performance by building on your communication, assertiveness and time management skills.

It is the second part of a three-tier programme that also includes the following programmes:

  • The Essential  Office Professional - Skills for Administrators, Secretaries and Support Staff (beginner)
  • Professional Development for Senior PAs and Executive Assistants (advanced)

Suitability - Who should attend?

This course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively.

Pre-course Activity

To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.

Outcome / Qualification etc.

By the end of this course you will be able to:-

  • Identify the qualities of a successful PA to become more effective.
  • Learn how to develop yourself and raise your profile to help you feel valued.
  • Gain a greater understanding of your Manager’s role and how you can support them more effectively.
  • Prioritise effectively and manage conflicting priorities.
  • Deal with time stealers.
  • Manage your email more effectively.
  • Deal with constant diary changes.
  • Build your confidence and overcome your fears.
  • Communicate assertively with everyone.
  • Have the tools to handle a difficult conversation.
  • You will accrue 14 Continuous Professional Development (CPD) points.

Training Course Content

What Makes a Successful PA?

  • Define your role
  • Determine what makes us stand out from the rest
  • Identify the skills and qualities for success

Be Recognised for What You Do

  • Raise your profile
  • Develop your role
  • Create a personal brand

Understand your Manager’s Role

  • Explore what your manager really does
  • Define your manager’s objectives
  • Build a successful working partnership


  • Prioritise effectively
  • Manage conflicting priorities
  • Deal with constant interruptions
  • Managing our e mail efficiently
  • Looking after your Manager’s inbox
  • Handling constant diary changes


  • How to communicate professionally
  • The importance of body language
  • Listening and questioning to get results

Being Confident in Any Situation

  • Learning what is confidence
  • How to build your self esteem
  • Overcome fears


  • Identifying passive, aggressive and assertive behaviour
  • Being assertive
  • Saying No without feeling guilty

Handling Difficult Behaviours/People and Situations

  • Identifying and dealing the underlying causes of difficult behaviour
  • Interacting effectively
  • Tool kit to help you have a difficult conversation

Personal Development

  • Accepting new challenges with confidence
  • Action plan to implement and monitor development


The cost of this course is £1,129 + VAT per delegate.

Multiple booking discounts are available.

In-house Training

Hemsley Fraser can also deliver this course in-house.  Tailoring the content to meet your organisation’s needs.  Please get in touch for a quote.

Provider: Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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Reviews by course attendees

Average rating 5

Based on 3 reviews.

The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood. Sharon Pembroke - Haden Building Management Ltd
Excellent, would recommend to all! Facilitator was fantastic, she had a wide knowledge of all situations / real life scenarios and applied them to the course brilliantly! Delegate
Sharon Pembroke
The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood. Sharon Pembroke, Health & Safety Administrator Haden Building Management Ltd
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