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LEADER DIPLOMACY™ • Conflict Management Skills Masterclass for Senior Managers • ILM Accredited • 2 days

Hill Training Ltd
Course summary
2 days
999 GBP excl. VAT
English
Open / Scheduled
Next available date: 05/12/2019 - London
Course Dates
London
05/12/2019  
999 GBP
02/04/2020  
999 GBP
Glasgow
09/12/2019  
999 GBP
23/04/2020  
999 GBP
Birmingham
12/12/2019  
999 GBP
09/04/2020  
999 GBP
LEADER DIPLOMACY™ • Conflict Management Skills Masterclass for Senior Managers • ILM Accredited • 2 days

Course description

LEADER DIPLOMACY™

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

ILM Accredited

Limited to 5 Delegates per Masterclass. Personal Attention. Guaranteed Results. NO PowerPoint. Strategic Discussions and Exercises. UK-Wide Venues. LEADER DIPLOMACY™ is our two-day conflict management skills masterclass for senior managers.

CONFLICT MANAGEMENT MODULES

  • Impossible People
  • Infuriating People
  • Hostile People
  • Selfish People
  • Directive Vocabulary
  • Accelerated Rapport
  • Empathetic Leadership
  • Communication Styles

CONFLICT MANAGEMENT OBJECTIVES

  • Manage Impossible People
  • Manage Infuriating People
  • Manage Hostile People
  • Manage Selfish People
  • Earn Team Compliance
  • Foster Loyal Relationships
  • Lead People Empathetically
  • Customise Conflict Resolution

CONFLICT MANAGEMENT PACKAGE

  • Senior Master-Coach Trainer
  • ILM Accredited
  • Comprehensive Training Manual
  • Lunch and Refreshments
  • Diagnostic Assessment
  • Skills Assessment
  • Post-Programme E-Learning

CONFLICT MANAGEMENT METHODOLOGY

  • Leadership and Management Specialists
  • Original Material
  • Workplace Verified Tools
  • NO PowerPoint Slides
  • NO Written Exams
  • Challenging Group Dialogue
  • 100% Skills Development Guarantee

Suitability - Who should attend?

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

CONFLICT MANAGEMENT EXCLUSIVITY

Our conflict management skills masterclass is the appropriate choice if you are currently in a senior leadership and management role or you are about to step up to this level. The roles which most of our course participants hold include senior leaders, senior managers, senior executives, partners, and company directors.

On our masterclasses, you engage in strategic discussions and exercises, which promote immediate skill development for team and organisational growth. If you contribute towards your vision, mission, output, and culture, then our masterclasses are perfect for you.

Limited Availability. Now Select BOOK COURSE While Seats Remain

Outcome / Qualification etc.

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

ILM ACCREDITATION IN CONFLICT MANAGEMENT

When enrolling onto any of our two-day masterclasses, you have the option to order an ILM certificate. ILM is the UK's premier awarding body for leadership and management. You have no written assessment or further study. Your ILM certificate, which states your name, course title, and course topic, is recognised internationally by most human resources managers. Moreover, your accreditation demonstrates that you have developed relevant skills and knowledge, giving you an advantage with potential employers.

You earn 14 CPD points/hours on this course.

Limited Availability. Now Select BOOK COURSE While Seats Remain

Training Course Content

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

CONFLICT MANAGEMENT MODULES

IMPOSSIBLE PEOPLE

  • Turn around the mindsets of pessimistic, impassive, and unreasonable people
  • Inspire your fickle or hesitant colleagues to take immediate and decisive action
  • Address the difficult behaviour of aggressive team members and ‘know-it-alls’

INFURIATING PEOPLE

  • Manage unfriendly, juvenile, or indifferent colleagues, to save yourself from despair
  • Deal with unprincipled or improper use of verbal and non-verbal communication
  • Settle arguments quickly, by tackling probable causes behind infuriating personalities

HOSTILE PEOPLE

  • Employ persuasion skills to propose new perspectives to prejudiced or narcissistic people
  • Use deflection tactics, when you are under attack from offensive or manipulative people
  • Utilise coping strategies when facing hatred from others, to guard your self-esteem

SELFISH PEOPLE

  • Work cooperatively with insensitive or arrogant people, despite their refusal to change
  • Challenge the selfish ideals and attitudes of your immoral or dishonest colleagues
  • Deal with defensive people, by addressing insecurities without triggering further defence

DIRECTIVE VOCABULARY

  • Coordinate your directives, to prevent insubordination and achieve agreement
  • Contest other people’s thinking, without attracting offensive or defensive responses
  • Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord

ACCELERATED RAPPORT

  • Meet your objectives for the negotiation, without forfeiting your relationships
  • Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
  • Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict

EMPATHETIC LEADERSHIP

  • Reveal the driving motivations behind other peoples’ thoughts, words, and actions
  • Counter the accusations, condemnations, and criticism, by updating your principles
  • Hone your empathy skills, to manage challenging people and embrace cultural diversity

COMMUNICATION STYLES

  • Respond to various learning styles, to increase understanding of your viewpoint
  • Tailor your negotiation, to the different communication styles of other people
  • Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably

Expenses

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

  • £999+VAT Single Delegate
  • Generous Multiple-Enrolment Discounts From £399+VAT Per Delegate
  • Optional ILM Certificates @ £55 each (cost price)
  • BOOKINGS ARE STRICTLY LIMITED TO FIVE DELEGATES PER MASTERCLASS
  • ENROL NOW BEFORE WE REACH CAPACITY
  • Limited Availability. Now Select BOOK COURSE While Seats Remain

About provider

Hill Training

Hill Training Ltd: Leadership & Management Specialists Since 1996

For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services across the UK. We deliver ILM accredited scheduled courses in London, Exeter, Bristol, Birmingham, Manchester, and Glasgow. We can also deliver your worldwide in-house customised...


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Contact info

Hill Training Ltd

81-83 Fulham High Street
SW6 3JA London

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nicholashill.com


Reviews

A. Donachie, Global Operations Director, Te Connectivity Ltd
(4)
Intensive leadership training. Excellent but exhausting!
A. Tranfa, Diagnostic Imaging Supervisor, Bupa
(5)
Your enthusiasm is contagious! It inspired us to make positive changes
B. James, Author And Speaker, Brian James Group
(5)
I am now building loyal relationships with customers
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