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MANAGING IMPOSSIBLE PERSONALITIES™ • Conflict Management Skills Masterclass for Senior Managers • ILM Accredited

Hill Training Ltd
Course summary
1 day
699 GBP excl. VAT
English
Full time
Professional Training
Next available date: 27/12/2021 09:00 - Exeter
Course Dates
Online courses
Instructor-led open 1-2-1 programme via video conferencing

Exeter
699 GBP
27/12/2021

Exeter
699 GBP
28/03/2022

Exeter
699 GBP
27/06/2022

Course description

MANAGING IMPOSSIBLE PERSONALITIES™

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

ILM Accredited

MANAGING IMPOSSIBLE PERSONALITIES™ is our one-day ILM accredited conflict management skills masterclass for senior managers. This masterclass helps you to manage stubborn personalities, manage infuriating personalities, manage insecure personalities, and lead people empathetically, by exploring our modules on stubborn personalities, infuriating personalities, insecure personalities, and empathetic leadership. 

You can attend our conflict management skills masterclass for senior managers in one of two ways. Either attend our open courses in Exeter or attend a 1-2-1 training programme via video conferencing with our principal trainer.

OPEN SCHEDULED COURSES IN EXETER

Benefits:

  • Get away from your office for one day
  • Face-to face interaction with trainer
  • Learn alongside other senior managers
  • Attend in prestigious conference facilities
  • Lunch and refreshments included

1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING

Benefits:

  • Tailored to your management needs only
  • Private interaction with trainer
  • Undivided personal attention
  • Scheduled according to earliest availability
  • Zero travel, accommodation, food expenses
  • Zero commute time and administration
  • Attend from the comfort of home office

Suitability - Who should attend?

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

CONFLICT MANAGEMENT EXCLUSIVITY

We designed our conflict management skills masterclass exclusively for senior managers, senior leaders, and senior executives.

Enquire now to receive full programme details:
prices, modules, objectives, feedback, pricing, venues, dates, trainer CV, company profile.

Outcome / Qualification etc.

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

ILM ACCREDITATION IN CONFLICT MANAGEMENT

When you book our conflict management skills masterclass for senior managers, you have the option of ordering an ILM certificate (UK’s Foremost Leadership and Management Awarding Body). Your certificate states our programme name and description. Your ILM certificate verifies your attendance, fulfilment of ILM criteria, and is recognised internationally by most human resources managers. You have no written assessment or further study.

You earn 14 CPD points/hours on our conflict management skills masterclass for senior managers.

CONFLICT MANAGEMENT MODULES

  • Stubborn Personalities
  • Infuriating Personalities
  • Insecure Personalities
  • Empathetic Leadership

CONFLICT MANAGEMENT OBJECTIVES

  • Manage Stubborn Personalities
  • Manage Infuriating Personalities
  • Manage Insecure Personalities
  • Lead People Empathetically

CONFLICT MANAGEMENT PACKAGE

  • Senior Master-Coach Trainer
  • ILM Accredited
  • Hardcopy Workbook Manual (open courses only)
  • Digital Interactive Workbook (1-2-1 programmes only)
  • Lunch and Refreshments (open courses only)
  • Diagnostic Assessment
  • Skills Assessment
  • Post-Programme E-Learning

CONFLICT MANAGEMENT METHODOLOGY

  • Leadership and Management Specialists
  • Original Material
  • Workplace Verified Tools
  • NO PowerPoint Slides
  • NO Written Exams
  • Challenging Group Dialogue
  • 100% Skills Development Guarantee

Training Course Content

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

CONFLICT MANAGEMENT MODULES

STUBBORN PERSONALITIES

  • Strengthen your argument when dealing with finicky and quarrelsome people
  • Encourage your negative and depressing team members to take a constructive outlook
  • Address the unhelpful beliefs and actions of your self-centred and unruly colleagues

INFURIATING PERSONALITIES

  • Manage unfriendly, juvenile, or indifferent colleagues, to save yourself from despair
  • Deal with unprincipled or improper verbal and non-verbal communication
  • Settle arguments quickly, by tackling probable causes behind infuriating personalities

INSECURE PERSONALITIES

  • Immobilise your offensive and conceited team members, during verbal confrontations
  • Expand your will and determination, to take on impertinent and tactless people
  • Lead theatrical and taxing colleagues to become purposeful and productive

EMPATHETIC LEADERSHIP

  • Reveal the driving motivations behind other peoples’ thoughts, words, and actions
  • Counter the accusations, condemnations, and criticism, by updating your principles
  • Hone your empathy skills, to manage challenging people and embrace cultural diversity

Expenses

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

  • £699+VAT Single Delegate
  • Generous Multiple-Enrolment Discounts From £279+VAT Per Delegate
  • Optional ILM Certificates @ £55 each (cost price)
  • BOOKINGS ARE STRICTLY LIMITED TO FIVE DELEGATES PER MASTERCLASS
  • ENROL NOW BEFORE WE REACH CAPACITY
  • Select BOOK COURSE or Request More Information While Seats Remain

About provider

Hill Training Ltd: Leadership & Management Specialists Since 1996

For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....


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Contact info

Hill Training Ltd

5th Floor, 167-169 Great Portland Street
W1W 5PF London England

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nicholashill.com


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