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Dealing with Conflict and Difficult People

IIR Management Development
Course summary
2 days
995 GBP excl. VAT
London
Professional Training

Course description

Dealing with Conflict and Difficult People

By attending this course you will discover how to:

  • Develop a straightforward and productive management style
  • Adapt your behaviour style to different situations
  • Effectively handle negativity and aggression in others
  • Improve the way you manage your workload
  • Foster a spirit of co-operation and honesty
  • Motivate your staff through positive feedback
  • Give and receive negative feedback constructively
  • Stand your ground when necessary without alienating others
  • Strengthen your influencing and coaching skills
  • Pacify difficult people

Training Course Content

You will acquire practical techniques which will enable you to neutralise aggressive behaviour – and avoid a build up of the resentment and negative attitudes which lead to reduced productivity.

Exercises bring the subject matter to life: Examining your negative spirals; Analysing why your current behaviour fails to deliver the results you want; Identifying your assertive influencing style; Developing strategies for handling difficult people

About provider

IIR Management Development

IIR Management development is one of the world’s leading providers of public and customised in-house career development training courses. Our programmes are developed to aid our clients in empowering their staff with the skills, knowledge and strategies to reach their...


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IIR Management Development

30-32 Mortimer St
W1W 7RE London

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