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ILM Endorsed Customer Service Manager

Informa Middle East
Course summary
3 days
4,195 USD excl. VAT
English
Dubai
Next available date: 13/12/2020 09:00 - Dubai
Open / Scheduled

Course Description

This course will address the process of designing and implementing a customer service system as a major competitive tool. Each day will concentrate on the provision of customer service from the individual, the company and a global perspective. It deals with determining the service expectations of different customer groups and developing a service strategy around their needs. It will address the importance of client relationships, how to write standards and how to develop top quality customer service teams.

Suitability - Who should attend?

This course is specifically designed for all employees who are actively involved with providing customer service excellence, and those employees who are charged with setting up the strategies that support the corporate customer service initiatives in their organisations.

Outcome / Qualification etc.

  • Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy e ectively
  • Create quality service standards to benchmark your provision of products and services, and use customer feedback to improve your service
  • Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs
  • Expenses

    The cost of this Informa training course is USD 4195 per delegate, inclusive of lunch and refreshments.Valuable Savings Early bird discounts are available for all of Informa's courses, and special offers are applicable on select courses throughout the year. In-Company Training Save up to 40% – If you have 6 or more people interested in attending, Informa can provide you with a customised training solution that meets the learning and development needs of your team and business. This training programme can be delivered as in-house training for your staff, anywhere in the region.

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    Provider: Informa Middle East

    Informa Middle East

    Informa Middle East offers a broad selection of open courses and in house training programmes, covering the key professional areas: Finance and Investment, IT and telecommunications, HR, Business Administration, Health & Safety and Marketing. Informa Middle East is part of...


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    Contact information for Informa Middle East

    Informa Middle East

    Level 20 in the World Trade Centre Tower,
    PO Box 9428
    Dubai

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