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ITIL V3 Foundation Certificate

Informa Middle East
Course summary
4 days
4,995 USD excl. VAT
English
Open / Scheduled
Next available date: Enquire for start date information - Worldwide
Course Dates
London
Enquire for start date information  (English)
4,995 USD
Worldwide
Enquire for start date information  (English)
4,995 USD

Course Description

To be the best IT service provider, you will need to continually strive to:

  • Improve the quality of your services
  • Align your service offerings to exactly match your company's or customer's needs
  • Reduce, or at least maintain, operating costs

The ITIL® framework provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, which help us to achieve these objectives, resulting in the achievement of business effectiveness and efficiency.

ITIL® is now the worldwide standard for managing IT service provision, and is fast transforming organisations into 'best-in-class' status. ITIL® does not suggest a completely new way of working; it simply provides a framework in which to place existing methods and activities in structured context. The emphasis that is placed on the relationships between the processes ensures that we have effective and efficient communication and co-operation between all areas of the service provider, as well as the business.

Outcome / Qualification etc.

  • Understand the ITIL® (Information Technology Infrastructure Library) disciplines, and how they relate to each other, enabling more effective and efficient delivery of IT services
  • Contribute to the design and implementation of improved methods of working, thus enhancing the efficiency of your operation
  • Learn the importance of close-working relationships, generating increased effectiveness and quality of service provision
  • Recognise how a close collaboration between IT and the overall business leads to customer and provider alignment
  • Achieve a professionally recognised qualification within the IT industry

Benefits

  • Understand the ITIL® (Information Technology Infrastructure Library) disciplines, and how they relate to each other, enabling more effective and efficient delivery of IT services
  • Contribute to the design and implementation of improved methods of working, thus enhancing the efficiency of your operation
  • Learn the importance of close-working relationships, generating increased effectiveness and quality of service provision
  • Recognise how a close collaboration between IT and the overall business leads to customer and provider alignment
  • Achieve a professionally recognised qualification within the IT industry

whoshouldattend

This course is primarily designed for:

  • Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation
  • IT professionals such as Service Desk, Technical Support staff, First/Second Line Management, Developers, Analysts and Operational staff

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Provider: Informa Middle East

Informa Middle East

Informa Middle East offers a broad selection of open courses and in house training programmes, covering the key professional areas: Finance and Investment, IT and telecommunications, HR, Business Administration, Health & Safety and Marketing. Informa Middle East is part of...


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Contact information for Informa Middle East

Informa Middle East

Level 20 in the World Trade Centre Tower,
PO Box 9428
Dubai

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Expenses

The cost of this Informa training course is USD 4995 per delegate, inclusive of lunch and refreshments.Valuable Savings Early bird discounts are available for all of Informa's courses, and special offers are applicable on select courses throughout the year. In-Company Training Save up to 40% – If you have 6 or more people interested in attending, Informa can provide you with a customised training solution that meets the learning and development needs of your team and business. This training programme can be delivered as in-house training for your staff, anywhere in the region.
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