Assertiveness Skills

Insight IT Training
Course summary
1 day
Next available date: Dates are available all year and you choose the dates you want. - United Kingdom
Corporate Training for Teams

Course description

Benefits of Assertiveness Skills Course

Assertiveness is a communication skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills. Assertiveness is for everyone, it is a skill that enables people to be more confident and to say the right thing at the right time.

Assertiveness increases the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful training course.

Led by highly skillful trainers with many years of experience, during our Assertiveness course, we will show you how to recognise what assertiveness is and how to become assertive.; We will cover topics such as two way communication, how to counsel yourself, plus lots of really useful tips, advice and techniques.

Suitability - Who should attend?

There are no prerequisites for this course.

Outcome / Qualification etc.

Each trainee will receive a Certificate of Attendance after the course.

Training Course Content

Course Content

What is Assertiveness?

  • What It is Not
  • Why We Need It

Culture and Gender Inhibitions

  • Why It is Not Easy

Counselling Yourself

  • The Need to Control Reaction
  • Learning to Respond
  • Changing Your Mind
  • Creating Self Esteem

Two Way Communication

  • Listening
  • Your Voice
  • Body Language

How to be Assertive

  • The Three Steps

Assertiveness Techniques

  • The Need to Think Positively
  • Use Your Inner Dialogue
  • Fogging the Issue
  • Facing Aggression
  • Broken Record
  • Getting the Message Through
  • Find Out About Broken Promises
  • Discrepancy Assertion
  • Negative Feelings Assertion
  • Don’t Let Your Emotions Take Charge
  • Saying No
  • You Have the Right to Say No, Without;Feeling Guilty

Negotiating a Solution

  • Workable Compromise
  • Win, Win
  • Practical Work
  • Your Plans for Future Self Development


The prices quoted are a total cost. Each person will receive free ongoing post training support (if needed), copies of the Evaluation Forms completed by the trainee(s) for your records, and a comprehensive and user-friendly reference manual. And all of our costs such as travel, expenses and accommodation are included as well.

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About provider

Insight IT Training - Customised IT and Business Skills Training

Insight IT Training - Customised IT and Business Skills Training, Tailored to Your Company

A family-run business established in 1998, Insight IT Training is a specialised provider of customised IT, Programming and Business Skills courses for companies across the UK. As an exclusive provider of private (in-company) solutions, Insight IT Training are dedicated to...

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Insight IT Training

Heath Farm, Wythall
b47 6aj Birmingham Worcestershire

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