Assertiveness Skills - Online

Insight IT Training
Course summary
1 day
Online courses
Next available date: Please enquire to discuss - Online courses
Corporate Training for Teams

Course description

*We now offer Online IT training remotely to businesses in the UK and in Europe. This course is delivered remotely as a real time face-to-face communication with the trainer. You will be able to see the trainer and the trainer will be able to see you and your screen. All secure and private. No videos, animations or modules to complete online. This is proper hands-on instructor led training for your staff. Just like in a classroom, plus, all the benefits of private training.  A Remote solution for effective Virtual training, delivered using either Microsoft Teams or Zoom, which are both free to download. Online IT training can be 1-to-1 or for a group of up to 6 people, plus a Per Hour option.

Benefits of Assertiveness Skills Course

Assertiveness is a communication skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills. Assertiveness is for everyone, it is a skill that enables people to be more confident and to say the right thing at the right time.

Assertiveness increases the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful training course.

Led by highly skillful trainers with many years of experience, during our Assertiveness course, we will show you how to recognise what assertiveness is and how to become assertive.; We will cover topics such as two way communication, how to counsel yourself, plus lots of really useful tips, advice and techniques.

Suitability - Who should attend?

There are no prerequisites for this course.

Outcome / Qualification etc.

Each trainee will receive a Certificate of Attendance after the course.

Training Course Content

Course Content

What is Assertiveness?

  • What It is Not
  • Why We Need It

Culture and Gender Inhibitions

  • Why It is Not Easy

Counselling Yourself

  • The Need to Control Reaction
  • Learning to Respond
  • Changing Your Mind
  • Creating Self Esteem

Two Way Communication

  • Listening
  • Your Voice
  • Body Language

How to be Assertive

  • The Three Steps

Assertiveness Techniques

  • The Need to Think Positively
  • Use Your Inner Dialogue
  • Fogging the Issue
  • Facing Aggression
  • Broken Record
  • Getting the Message Through
  • Find Out About Broken Promises
  • Discrepancy Assertion
  • Negative Feelings Assertion
  • Don’t Let Your Emotions Take Charge
  • Saying No
  • You Have the Right to Say No, Without;Feeling Guilty

Negotiating a Solution

  • Workable Compromise
  • Win, Win
  • Practical Work
  • Your Plans for Future Self Development

Why choose Insight IT Training

Founded in 1998 and trained staff at more than 2,840 companies throughout the UK.

Rated excellent by more than 90% of customers and more than 60% repeat purchases.

17 specialist trainers for IT and Business Skills training, each with more than seven years of corporate training experience.


The prices quoted are a total cost. Each person will receive free ongoing post training support (if needed), copies of the Evaluation Forms completed by the trainee(s) for your records, and a comprehensive and user-friendly reference manual. And all of our costs such as travel, expenses and accommodation are included as well.

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About provider

Insight IT Training - Customised IT and Business Skills Training, Tailored to Your Company

*We now offer Online IT training remotely to businesses in the UK and in Europe. This course is delivered remotely as a real time face-to-face communication with the trainer. You will be able to see the trainer and the trainer...

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Insight IT Training

Insight IT Training Limited
Hamilton House, Mabledon Place
WWC1H 9BB London London

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