Customer Service Practitioner – Level 2 Apprenticeship

Ixion Holdings Ltd
Course summary
Apprenticeship training for companies
12 months
Course Dates
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Customer Service Practitioner – Level 2 Apprenticeship

Course description

Customer Service Practitioner – Level 2 Apprenticeship

Do you want to learn how to understand your customers, develop an in-depth knowledge of your businesses and gain effective communication skills? An apprenticeship in customer service can help you create a solid foundation for your career.

Designed for customer service practitioners in a wide range of job roles and industries, this apprenticeship aims to develop a learner’s customer service skills.

Your training equips you with the expertise to offer outstanding customer service and the confidence to deal with your customers in a positive and professional way.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level.

Suitability - Who should attend?

Entry Requirements for English and maths:

Apprentices are required to meet the initial entry points for English and maths as follows:

  • For level 2 Apprenticeship training for companies the minimum entry level for English and maths is ‘Entry level 3’ (E3).
  • For all level 3 and 4 Apprenticeship training for companies the minimum English and maths level 1, ideally level 2.
  • For level 5 and 6 Apprenticeship training for companies, the minimum English and maths should be level 2, some individual circumstances may be considered at level 1.

Initial assessment is completed prior to starting the course. All applicants will be supported to attain these entry levels prior to joining the course, or whilst on the course, where possible.

Apprentices working with young people and vulnerable adults would be required to hold a DBS clearance as necessary.


You’ll need to be:

  • 16 or over by the end of the summer holidays
  • living in England
  • not in full-time education

Who it's for:

Professionals providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. Customers can be classed as internal or external.

For more information about admission requirements, please visit the institute website.

Why choose Ixion Holdings Ltd

We are a national ‘Grade 1’ Ofsted ‘Outstanding’ training provider.

As part of Shaw Trust, in 2021 we supported over 475,000 people.

100% of respondents at their end of apprenticeship survey said their Teaching Assessor was knowledgeable and experienced.


Contact the provider for more information on pricing.

Continuing Studies

Customer Service Specialist Level 3

About provider

Ixion Holdings Ltd

Ixion are a national, not-for-profit, Ofsted 'Outstanding' training provider of learning and skills. Enabling full potential and equipping teams with the skills to be effective in their roles is what we do. Ixion deliver tailored training solutions to individuals and...

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Contact info

Ixion Holdings Ltd

Halford House, 2nd Floor, Coval Lane
CM1 2RH Chelmsford Essex

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Average rating 5

Based on 1 reviews.

The apprenticeship has had a massive impact on my personal life. I feel so much more confident when talking to people, solving problems and taking the lead. It is a great learning experience, especially if you’re unsure about going to university.
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