Dealing with Difficult People

Kaplan Altior
Course summary
1 day
165 GBP excl. VAT
Open / Scheduled

Dealing with Difficult People

Dealing with Difficult People

This one day course considers strategies for more effectively dealing with difficult situations and people in a work environment and the skills needed to build good working relationships with clients, colleagues and other contacts.

Attending this course will provide you with:

  • A better awareness of how to deal with difficult and awkward people within a working environment; and
  • Insight into how to build a better relationship with clients and other contacts.

Suitability - Who should attend?

This course is designed for trainee solicitors, assistant solicitors or associate solicitors who are experiencing challenges in dealing with difficult and awkward people within a work environment.

Outcome / Qualification etc.

  • Gain a better understanding of how and why some people are difficult;
  • Develop skills for dealing with difficult people more effectively;
  • Learn methods for more successful conflict resolution; and
  • Gain an insight into how to better deliver a service to clients and other contacts.

Training Course Content

  • How and Why Some People Are Difficult
  • Types of Difficult People
  • Skills for Dealing with Difficult People More Effectively
    • Understanding Your Own and Others’ Behavioural Styles;
    • Communication Behaviours;
    • Communication Skills to Build Better Rapport; and
    • Assertiveness Techniques.
  • Top Tips for Resolving Conflicts More Effectively
    • Understanding Your Triggers;
    • Perceptual Positions; and
    • Listening Skills.
  • Case Studies – Dealing with Difficult People


The cost of this training course is £165 + VAT per delegate.

In-House Legal Training

Kaplan Altior will work in partnership with each company to design a product which meets their specific training needs. Experienced trainers are selected specifically for each firm and their unique requirements in order to deliver this programme in a safe environment and customised format. With no associated delegate travel costs, this is a highly cost effective and convenient solution for organisations' staff training.

Provider: Kaplan Altior

Kaplan Altior - Legal training courses & qualifications

Kaplan Altior have been providing training and consulting services to the legal profession for over 40 years. With a broad training portfolio, including CPD courses for solicitors, higher court advocates, barristers, paralegals, Professional Skills Course (PSC), Trainee Litigation Programme (TLP),...

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Contact information for Kaplan Altior

Kaplan Altior

Elgin House, 106-107 St Mary Street
CF10 1DX Cardiff

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