Professional Skills Course - Client Care

Kaplan Altior
Course summary
1 day
345 GBP excl. VAT
Next available date: 26/11/2019 - Manchester
Open / Scheduled

Professional Skills Course - Client Care

Professional Skills Course - Client Care - a 1-day training course by Kaplan Altior

This core module preparing trainee solicitors for Client Care duties is part of the Professional Skills Course - PSC accredited by the Law Society and SRA. 

The Professional Skills Course for trainee solicitors consists of 3 core modules and 24 hours of elective courses. At least 12 hours of elective courses must be face to face tuition. FCILEX and some Magistrates' Court Clerks are exempt from the electives.

The PSC should be completed within a trainee's 2-year training contract. In order to study the programme at the best pace for you, and to study your preferred choice of electives, it is always best to plan a PSC early on in a training contract.

Suitability - Who should attend?

This PSC training modules is the mandatory course for all trainee solicitors and others wishing to qualify as solicitors.

The SRA now stipulates that the Client Care & Professional Standards module must not be completed until a trainee has served at least 6 months full-time or full-time equivalent in a training contract.

Kaplan Altior has unparalleled experience in delivering training and assessment programmes for legal professionals and law firms across England and Wales. Their programmes are available for professionals at every stage of their career and across the whole spectrum of legal entities.

Available In-House.

Outcome / Qualification etc.

  • You will be able to deal with client care issues in a more competent manner on a day to day basis within your firms.
  • You will have a better understanding of how to manage your time and client matters more effectively.
  • You will have improved your ability to deal with complaints and difficult clients.
  • You will have improved your ability to deal with the topics discussed today when faced with issues relating to them in practice.
  • You will have a better understanding of how to help manage risk within your practice.
  • You will understand the financial principles used when managing company and client accounts.
  • On completion of the advocacy module, trainees should be able to exercise the rights of audience available on admission in the civil and criminal courts.

Training Course Content

The following modules are available:

  • Client Care: 1 day (Classroom or Live Online)
  • Professional Standards: 1 day (Classroom or Live Online)
  • Financial & Business Skills: 3 days (Classroom or Live Online. Exam Classroom)
  • Advocacy & Communication Skills: 3 days


The cost of this training module is £345 + VAT per delegate.

Package Options:

PSC core plus 24 hours of electives (with coursework) £1275.00 (+vat)

PSC core plus Higher Rights training £1785.00 (+vat)

PSC core plus Higher Rights training and assessment £2185.00 (+vat)

PSC core only (FCilex or Equivalent means) £1085.00 (+vat)

FBS online exam preparation module £45.00 (+vat)

Provider: Kaplan Altior

Kaplan Altior - Legal training courses & qualifications

Kaplan Altior have been providing training and consulting services to the legal profession for over 40 years. With a broad training portfolio, including CPD courses for solicitors, higher court advocates, barristers, paralegals, Professional Skills Course (PSC), Trainee Litigation Programme (TLP),...

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Contact information for Kaplan Altior

Kaplan Altior

Elgin House, 106-107 St Mary Street
CF10 1DX Cardiff

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