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Advanced Strategic Quality Management

London Business Training & Consulting
Course summary
3 weeks
7,685 GBP excl. VAT 6,148 - 7,685 GBP excl. VAT
Professional Training
Next available date: 21/11/2022 - Online courses
Course Dates
London
21/11/2022  
7,685 GBP
Online courses
21/11/2022  
6,148 GBP

Course description

Advanced Strategic Quality Management

By attending this course you will get a broad overview of the key elements of quality management. Effective quality management programmes in organizations start with its leadership. This course explains the importance of the leaders role in quality management and will help to develop the skills needed to deliver an effective quality management programme.

You will also be able to identify the extent of the quality management development in your organization and set a target for where you will ultimately want your organization to be.

You will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.

The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.

By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.

You will develop your technical Quality Management skills by introducing you to the core tools and techniques.

An effective way of assessing your quality management efforts is to be audited. This course outlines the audit process and introduces the main quality awards which many organizations use as a means of self-auditing.

Suitability - Who should attend?

This course is suitable for:

  • Operations directors
  • Heads maintenance and operations management
  • Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Outcome / Qualification etc.

Upon completion of this course, you will:

  • Develop a comprehensive appreciation of the role of quality in successful organizations.
  • Understand the importance of leadership in achieving world-class quality standards.
  • Evaluate the different levels of quality in your organization.
  • Appreciate the skills need to manage environmental.
  • Appreciate the need to incorporate quality from the design stages.
  • Understand how people in your organization can make or break your quality goals.
  • Develop the skills needed to partner with your supply chain in achieving quality.
  • Appreciate the quality tools and techniques at your disposal.
  • Understand how you can reach your quality goals via the use of audits and quality awards.
  • Examine the intricacies of applying quality stands in service delivery.
  • Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.

Training Course Content

Understanding Quality

  • - Management and quality
  • - The price of quality
  • - People, processes and systems
  • - The Total Quality Management philosophy

Quality Management Leadership

  • - Leadership The of foundation of TQM
  • - quality Leadership roles and responsibilities
  • - quality Management vs quality Leadership
  • - Operational Leadership vs strategic Leadership

The Six-level Model of TQM Adoption

  • - Level 1 – Uncommitted
  • - Level 2 – Drifters
  • - Level 3 – Tool-pushers
  • - Level 4 – Improvers
  • - Level 5 – Award-winners
  • - Level 6 – World-class

Corporate Environmental Quality Management

  • - Environmental protection
  • - Environmental management systems
  • - Continuous improvement of environmental quality
  • - Environmental management assessment

Design for Quality

  • - Design, innovation and improvement
  • - Design control and management
  • - Standards and specifications
  • - Service sector quality design

Quality Management – the HR Factor

  • - People and organizational structure
  • - Teamwork for quality
  • - Communications for quality
  • - Training for quality

Quality Management in the Supply Chain

  • - Purchasing practice in quality management
  • - Customer-supplier relationships
  • - From contract to partnership
  • - Innovation in the supply chain
  • - The chain of interdependence

Quality Functions Deployment – House of Quality

  • - Getting to grips with customer needs
  • - The QFD the main steps
  • - Incorporating customer needs into product and process definition
  • - Implementation of QFD

Quality Management Tools, Systems and Techniques

  • - Basic tools and techniques
  • - Failure mode, effect and criticality analysis (FMECA)
  • - Statistical process control (SPC)
  • - Improving maintenance performance

Quality Audits, Awards and Implementation

  • - Quality audits
  • - Malcolm Baldrige, Deming Prize and European Quality Awards
  • - Implementation of quality management
  • - The management of change

Quality Management in the Service Sector

  • - Quality in product organizations vs service organizations
  • - Dimensions of quality in services
  • - How to achieve service quality
  • - Customer service excellence and customer satisfaction

Course Review

  • - Summary and recap of key learning objectives
  • - Action Planning

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

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About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....


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London Business Training & Consulting

One Lyric Square
W6 0NB London

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www.lbtc.co.uk

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