Banking Operations Essentials Training Workshop
London Business Training & Consulting
Course description
Banking Operations Essentials Training Workshop
This training workshop explains the drivers of excellence in delivering a banking service. It looks at banking operations from the customer’s standpoint.
This training workshop demonstrates the importance of understanding the impact of internal culture on quality.
Suitability - Who should attend?
This training Workshop is suitable for:
- Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
- Those who wish to gain a comprehensive insight into banking operations.
Outcome / Qualification etc.
Upon completion of this training Workshop, you will:
- Appreciate how service excellence is the act of exceeding customer expectations.
- Understand why customer experience goes beyond customer service.
- Understand why culture determines an organization’s commitment to the level and consistency of service delivery.
Training Course Content
Banking Operations Excellence
- What is operational excellence in banking?
- Operational excellence principles
- Operational excellence models
- Implementation planning
Banking Operations – The Customer Experience
- Sources of customer complaints
- Creating an improvement programme
- The benefits of creating an improved customer experience
- Maintaining improvement through agility
Banking Operations – Culture and Conduct
- The challenge of cultural change
- Behaviour and empowerment
- The need for leadership discipline
- An integrated approach to sustainable change
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
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About provider
London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....
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London Business Training & Consulting
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