Banking Operations Essentials Training Workshop

London Business Training & Consulting
Course summary
3 days
2,045 GBP excl. VAT 1,636 - 2,045 GBP excl. VAT
Professional Training
Next available date: 12/09/2022 - Online courses
Course Dates
2,045 GBP
Online courses
1,636 GBP

Course description

Banking Operations Essentials Training Workshop

This training workshop explains the drivers of excellence in delivering a banking service. It looks at banking operations from the customer’s standpoint.

This training workshop demonstrates the importance of understanding the impact of internal culture on quality.

Suitability - Who should attend?

This training Workshop is suitable for:

  • Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
  • Those who wish to gain a comprehensive insight into banking operations.

Outcome / Qualification etc.

Upon completion of this training Workshop, you will:

  • Appreciate how service excellence is the act of exceeding customer expectations.
  • Understand why customer experience goes beyond customer service.
  • Understand why culture determines an organization’s commitment to the level and consistency of service delivery.

Training Course Content

Banking Operations Excellence

  • What is operational excellence in banking?
  • Operational excellence principles
  • Operational excellence models
  • Implementation planning

Banking Operations – The Customer Experience

  • Sources of customer complaints
  • Creating an improvement programme
  • The benefits of creating an improved customer experience
  • Maintaining improvement through agility

Banking Operations – Culture and Conduct

  • The challenge of cultural change
  • Behaviour and empowerment
  • The need for leadership discipline
  • An integrated approach to sustainable change

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

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About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....

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London Business Training & Consulting

One Lyric Square
W6 0NB London

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