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Banking Operations – The Customer Experience

London Business Training & Consulting
Course summary
1 day
680 GBP excl. VAT 544 - 680 GBP excl. VAT
Professional Training
Next available date: 13/09/2022 - Online courses
Course Dates
London
13/09/2022  
680 GBP
Online courses
13/09/2022  
544 GBP

Course description

Banking Operations – The Customer Experience

This training Workshop looks at banking operations from the customer’s standpoint.

Suitability - Who should attend?

This training Workshop is suitable for:

  • Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
  • Those who wish to gain a comprehensive insight into banking operations.

Outcome / Qualification etc.

Upon completion of this training Workshop, you will understand:

  • The necessity to understand the customer journey.
  • Why customers complain.
  • How adopting agile tools can help to maintain improvement.

Training Course Content

  • Sources of customer complaints
  • Creating an improvement programme
  • The benefits of creating an improved customer experience
  • Maintaining improvement through agility

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

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About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....


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Contact info

London Business Training & Consulting

One Lyric Square
W6 0NB London

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www.lbtc.co.uk

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