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Managing Service Quality

London Business Training & Consulting
Course summary
1 day
535 GBP excl. VAT
Open / Scheduled
Next available date: 28/11/2019 - London
Course Dates
London
28/11/2019  
535 GBP
16/01/2020  
535 GBP
21/05/2020  
535 GBP
24/09/2020  
535 GBP

Course description

Managing Service Quality

Upon completion of this course, you will be able to understand:

  • The implications for service quality in a changing business environment.
  • The characteristics of service, the service quality GAP model, dimensions and determinants of service and service encounters and service delivery processes and the role of personnel.

Suitability - Who should attend?

  • Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations.
  • Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
  • Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
  • Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
  • Industrialists
  • Management consultants

Outcome / Qualification etc.

A Certificate of Attendance from London Business Training & Consulting is issued on course completion.

Training Course Content

Managing Service Quality

  • The service environment
  • Defining service quality
  • The role of personnel Inservice delivery
  • Service delivery

About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all over the world. Our vision is to meet the business and management...


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Contact info

London Business Training & Consulting

One Lyric Square
W6 0NB London

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www.lbtc.co.uk

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