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Operations Excellence and Advanced Quality Management

London Business Training & Consulting
Course summary
4 weeks
7,065 GBP excl. VAT 4,239 - 7,065 GBP excl. VAT
London, Online courses
Professional Training
Next available date: Enquire for more information - Online courses

Course description

Operations Excellence and Advanced Quality Management

This course provides delegates with a thorough understanding of the key elements of Effective Operations Management, including: Governance, Effective Performance Reporting both from a financial and quality perspective and concludes with developing and reporting Sustainability to enhance and protect the organizational reputation.

By attending this course, you will develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.

The course also includes site visits to organizations relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Suitability - Who should attend?

This course is suitable for:

  • Operations Directors and Managers
  • Compliance Managers
  • Internal Auditors
  • Heads of Maintenance
  • Senior executives, managers, advisors and officers who wish to develop a thorough knower of Quality Management.

Outcome / Qualification etc.

Upon completion of this course, you will:

  • Appreciate and build effective governance compliance within Operations Management.
  • Effectively report on performance of the function.
  • Create and enhance sustainability within the operations management function.
  • Develop a comprehensive appreciation of the role of quality in successful organizations.
  • Understand the importance of leadership in achieving world-class quality standards.
  • Evaluate the different levels of quality in your organization.
  • Appreciate the skills need to manage environmental.
  • Appreciate the need to incorporate quality from the design stages.
  • Understand how people in your organization can make or break your quality goals.
  • Develop the skills needed to partner with your supply chain in achieving quality.
  • Develop a practical perspective into contemporary work practices in your field.
  • Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.

Training Course Content

Operations Management impact on Organizational Governance

  • Ensuring compliance
  • Continuous improvement techniques

Operations Management Reporting

  • Effective Reporting of Operational Performance
  • Understanding & Reporting Financial Performance
  • Understanding & Reporting Quality Delivery

Sustainable Operations Management

  • Environmental aspects of Operations Management
  • Operations Management Diagnostic Toolkit
  • Triple Bottom Line concept and applications

Understanding Quality

  • Management and quality
  • The price of quality
  • People, processes and systems
  • The Total Quality Management philosophy

Quality Management Leadership

  • Leadership The of foundation of TQM
  • quality Leadership roles and responsibilities
  • quality Management vs quality Leadership
  • Operational Leadership vs strategic Leadership

The Six-level Model of TQM Adoption

  • Level 1 – Uncommitted
  • Level 2 – Drifters
  • Level 3 – Tool-pushers
  • Level 4 – Improvers
  • Level 5 – Award-winners
  • Level 6 – World-class

Design for Quality

  • Design, innovation and improvement
  • Design control and management
  • Standards and specifications
  • Service sector quality design

Quality Management – the HR Factor

  • People and organizational structure
  • Teamwork for quality
  • Communications for quality
  • Training for quality

Quality Management in the Supply Chain

  • Purchasing practice in quality management
  • Customer-supplier relationships
  • From contract to partnership
  • Innovation in the supply chain
  • The chain of interdependence

Site Visit

  • Industrial visit to a relevant organization.
  • An insight into the internal working of companies.
  • An opportunity to learn through interaction with practising professionals.

Course Review

  • Summary and recap of key learning objectives
  • Action Planning

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

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About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....


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London Business Training & Consulting

One Lyric Square
W6 0NB London

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www.lbtc.co.uk

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