Operations Excellence and Advanced Quality Management

London Business Training & Consulting

Course summary

4 weeks

~~7,065 GBP excl. VAT~~ 4,239 - 7,065 GBP excl. VAT

London, Online courses

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Course description

Operations Excellence and Advanced Quality Management

This course provides delegates with a thorough understanding of the key elements of Effective Operations Management, including: Governance, Effective Performance Reporting both from a financial and quality perspective and concludes with developing and reporting Sustainability to enhance and protect the organizational reputation.

By attending this course, you will develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.

The course also includes site visits to organizations relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

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Suitability - Who should attend?

This course is suitable for:

Operations Directors and Managers
Compliance Managers
Internal Auditors
Heads of Maintenance
Senior executives, managers, advisors and officers who wish to develop a thorough knower of Quality Management.

Outcome / Qualification etc.

Upon completion of this course, you will:

Appreciate and build effective governance compliance within Operations Management.
Effectively report on performance of the function.
Create and enhance sustainability within the operations management function.
Develop a comprehensive appreciation of the role of quality in successful organizations.
Understand the importance of leadership in achieving world-class quality standards.
Evaluate the different levels of quality in your organization.
Appreciate the skills need to manage environmental.
Appreciate the need to incorporate quality from the design stages.
Understand how people in your organization can make or break your quality goals.
Develop the skills needed to partner with your supply chain in achieving quality.
Develop a practical perspective into contemporary work practices in your field.
Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.

Training Course Content

Operations Management impact on Organizational Governance

Ensuring compliance
Continuous improvement techniques

Operations Management Reporting

Effective Reporting of Operational Performance
Understanding & Reporting Financial Performance
Understanding & Reporting Quality Delivery

Sustainable Operations Management

Environmental aspects of Operations Management
Operations Management Diagnostic Toolkit
Triple Bottom Line concept and applications

Understanding Quality

Management and quality
The price of quality
People, processes and systems
The Total Quality Management philosophy

Quality Management Leadership

Leadership The of foundation of TQM
quality Leadership roles and responsibilities
quality Management vs quality Leadership
Operational Leadership vs strategic Leadership

The Six-level Model of TQM Adoption

Level 1 – Uncommitted
Level 2 – Drifters
Level 3 – Tool-pushers
Level 4 – Improvers
Level 5 – Award-winners
Level 6 – World-class

Design for Quality

Design, innovation and improvement
Design control and management
Standards and specifications
Service sector quality design

Quality Management – the HR Factor

People and organizational structure
Teamwork for quality
Communications for quality
Training for quality

Quality Management in the Supply Chain

Purchasing practice in quality management
Customer-supplier relationships
From contract to partnership
Innovation in the supply chain
The chain of interdependence

Site Visit

Industrial visit to a relevant organization.
An insight into the internal working of companies.
An opportunity to learn through interaction with practising professionals.

Course Review

Summary and recap of key learning objectives
Action Planning

Why choose London Business Training & Consulting

Management consultation service

Paperless service delivery model

Flexible open course schedule

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About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....