HOME
 

Strategic Quality Management

London Business Training & Consulting
Course summary
4 days
2,825 GBP excl. VAT 2,260 - 2,825 GBP excl. VAT
Professional Training
Next available date: 05/12/2022 - Online courses
Course Dates
London
05/12/2022  
2,825 GBP
Online courses
05/12/2022  
2,260 GBP

Course description

Strategic Quality Management

By attending this course, you will develop your technical Quality Management skills by introducing you to the core tools and techniques.

An effective way of assessing your quality management efforts is to be audited. This course outlines the audit process and introduces the main quality awards which many organizations use as a means of self-auditing.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Suitability - Who should attend?

This course is suitable for:

  • Operations directors
  • Heads maintenance and operations management
  • Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Outcome / Qualification etc.

Upon completion of this course, you will:

  • Appreciate the quality tools and techniques at your disposal.
  • Understand how you can reach your quality goals via the use of audits and quality awards.
  • Examine the intricacies of applying quality stands in service delivery.
  • Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.

Training Course Content

Quality Management Tools, Systems and Techniques

  • Basic tools and techniques
  • Failure mode, effect and criticality analysis (FMECA)
  • Statistical process control (SPC)
  • Improving maintenance performance

Quality Audits, Awards and Implementation

  • Quality audits
  • Malcolm Baldrige, Deming Prize and European Quality Awards
  • Implementation of quality management
  • The management of change

Quality Management in the Service Sector

  • Quality in product organizations vs service organizations
  • Dimensions of quality in services
  • How to achieve service quality
  • Customer service excellence and customer satisfaction

Course Review

  • Summary and recap of key learning objectives
  • Action Planning

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

Get Inspired! Watch the Video

Customer Outreach Award 2019

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1-day to 11-weeks. This includes 90-minute interactive live online training courses....


Read more and show all courses with this provider

Request info

Fill out your details to find out more about Strategic Quality Management.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

London Business Training & Consulting

One Lyric Square
W6 0NB London

 Show phone number
www.lbtc.co.uk

Request information

Find out more about this Strategic Quality Management course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here