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Total Quality Management - Advanced Organisational Introduction

London Business Training & Consulting
Course summary
3 days
1,410 GBP excl. VAT
Corporate Training for Teams
Next available date: Enquire for more information - Worldwide
Course Dates
Worldwide
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1,410 GBP
Ghana
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1,410 GBP
Nigeria
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1,410 GBP

Course description

Upon completion of this course, you will be able to understand:

  • Change and continuous improvement.
  • How the improvement process is triggered.
  • A range of approaches which can be followed in the introduction of TQM.
  • The structure of a framework to assist with the introduction of TQM.
  • Six levels of TQM adoption that can be used as an internal measure by which organisations can compare their standing and which help them review their performance.
  • Some of the typical problems in sustaining TQM.
  • An audit tool by which organisations can assess if they are experiencing the factors which can have a negative impact on the sustainability of TQM.

Suitability - Who should attend?

  • Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
  • Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
  • Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
  • Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
  • Industrialists
  • Management consultants

Outcome / Qualification etc.

A Certificate of Attendance from London Business Training & Consulting is issued on course completion.

Training Course Content

The Introduction of TQM

  • Change and Continuous Improvement
  • Forces for change
  • How do companies get started?
  • Approaches to TQM

A Framework for the Introduction of TQM

  • Organising
  • Systems and techniques
  • Measurement and feedback
  • Changing the culture
  • Use of the framework

Levels of TQM Adoption

  • Level 1 – uncommitted
  • Level 2 – drifters
  • Level 3 – tool-pushers
  • Level 4 – improvers
  • Level 5 – award-winners
  • Level 6 – world-class

About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all over the world. Our vision is to meet the business and management...


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Contact info

London Business Training & Consulting

One Lyric Square
W6 0NB London

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www.lbtc.co.uk

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