Quality Management Online Training Course

Course summary
79 GBP excl. VAT
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Course Description

Quality Management offers participants a practical approach to the often-ambiguous topic of managing project quality. Participants will learn valuable skills to define overall project quality and then ensure the defined standards are met.

This course is best suited for beginning to intermediate project managers. Students can claim 7 PDU/Contact Hours upon completion of this course.

Example Training Video (Not From This Course)

Course Outline

Section 01 - Concept of Quality

  • Concept of Quality
  • Definition
  • Impact of Poor Quality
  • Grade vs. Quality
  • Quality Management
  • The Choice
  • Impact of Poor Quality 2
  • Key Terms 1-8
  • The Five Major Cost Categories
  • Eight Categories of Waste
  • Eight Categories of Waste 2
  • Eight Categories of Waste 3
  • Impact of Poor Quality 3
  • Thought Leaders
  • 8.1 Plan Quality
  • 8.2 Perform Quality Assurance
  • 8.3 Perform Quality Control

Section 02 - Customer Input to Quality

  • Customer Input to Quality
  • Customer Types
  • Customer Impacts
  • Defining Customer Requirements
  • Defining Customer Requirements 2
  • Defining Customer Requirements 3
  • Project Characteristics/Attributes
  • Project Characteristics/Attributes 2

Section 03 - Plan Quality

  • Plan Quality
  • Planning
  • Not Inspection
  • Scope Statement
  • Factors Impacting The Quality Plan
  • Product Description
  • Operational Definitions
  • What The Quality Plan Does
  • Benchmarking
  • Cause and Effect Diagrams
  • Process Flowcharting
  • Design of Experiments
  • Quality Management Plan
  • Quality Management Plan 2
  • Types of Plans
  • A Good Quality Assurance System

Section 04 - Quality Control

  • Quality Control
  • Impact of Poor Quality
  • Key Concepts
  • Key Concepts 2
  • Key Concepts 3
  • Key Concepts 4
  • Juran
  • Trend Analysis
  • A Good Quality System Will
  • Control Charts
  • Control Charts Key Terms
  • Control Charts Key Terms 2
  • 'In Control'
  • Variations
  • Variations 2
  • Pareto Diagrams
  • Statistical Sampling Terms
  • Statistical Sampling Terms 2
  • Acceptance Sampling
  • Advantages of Acceptance Sampling
  • Disadvantages of Acceptance Sampling
  • Quality Circles
  • Quality Control vs. Assurance
  • Putting It All Together

Section 05 - Six Sigma

  • Six Sigma
  • Key Questions
  • What Is Six Sigma?
  • Performance Aspects of Six Sigma
  • Defects Per Million Opportunities
  • Six Sigma Advantages
  • Six Sigma Advantages 2
  • Making Six Sigma Work
  • Do You Have A Six Sigma Philosophy?
  • The Steps
  • The Steps 2
  • Implementing Six Sigma in Projects
  • The Six Sigma Methodology
  • Define
  • Measure
  • Analyze
  • Improve
  • Control
  • Scope
  • Training
  • Implementation Model
  • Communication
  • Measuring Progress
  • Risk Management
  • Course Closure

Section 06 - Final Exam

  • Final Exam


  • 12 Months Online Subscription to instructor-led classroom sessions with full audio, video and Review Quiz Components
  • 7 PDU/Contact Hours upon Completion
  • Additional 20 Question Final Exam
  • Free 1 Year Upgrade Policy
Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.

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61 Caroline Street
B3 1UF Birmingham

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