ITIL Foundation

Learning People
Course summary
20-30 Hours
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

ITIL Foundation

This course will train you to have a basic understanding of the ITIL® framework, gain an understanding of how ITIL® can be used to enhance IT service management and can help if you’re currently an IT professional working within an organisation that has adopted ITIL®.

The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle, with a focus on the critical alignment of IT and business strategies.

ITIL 4 now provides a brand new digital operating model. It assesses the impact of technology on business and how the framework integrates with Agile, DevOps and supports digital transformation.

Suitability - Who should attend?

Ideal for IT service managers.



Outcome / Qualification etc.

ITIL® Foundation 2011 v3 (until June 2020) or ITIL® Foundation v4

Training Course Content

Included in your modules:

  • Introduction
  • Key Concepts of Service Management
  • Key Concepts
  • The Service Value System
  • The Service Value Chain
  • The Guiding Principles
  • General Management Practices
  • Service Management Practices (Part 1)
  • Service Management Practices (Part 2)

About provider

Learning People

Learning People

At Learning People, we are tech career experts with a mission to demystify the technology industry. With ten years of industry experience, we’re advocates for career ready education. We provide industry recognised certifications in cyber security, coding, IT and project...

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Learning People

The Agora
Ellen Street
BN3 3LN Brighton

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