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1 Day Customer Complaints Training - In-House Courses

Live and Learn Consultancy
Course summary
Flexible
English
Corporate Training for Teams
Next available date: Enquire for more details - Online courses
Course Dates
United Kingdom
Can be delivered at your UK based workplace. 
Online courses
Enquire for more details  (English)

Course description

Customer Complaint Handling Training Course

  • Learn a new complaints process.
  • Discover professional communication techniques.
  • Build better rapport with your customers.
  • Identify the power of body language.
  • Reduce conflict with your customers.
  • Handle difficult customers with confidence and professionalism.

Ready to manage your complaints in a professional manner? Our Complaint Handling Training Course will equip your team with highly effective communication skills and best practice techniques to handle telephone or face to face complaints from customers.

Can This Course Be Delivered Virtually?

Yes! Our expert trainers are now delivering this course via a virtual classroom video call using Zoom or Microsoft Teams.

You can choose to train in the morning, afternoon or evening.

Suitability - Who should attend?

Our one-day Complaint Handling Training Course is suitable for;

  • All Staff
  • Customer Service Staff
  • Customer Service Agents
  • Reception Staff
  • Administrators
  • Call Handlers
  • Telemarketers
  • Consultants
  • Supervisors
  • Team Leaders
  • Managers

Outcome / Qualification etc.

Why Choose Our Complaint Handling Training Course?

  • Learn a professional 6-step process for handling complaints.
  • Identify the root causes of complaints.
  • Discover effective communication skills to become better listeners.
  • The power of body language.
  • Turn valid complaints into customer praise.
  • How to build great customer rapport.
  • Handle difficult and aggressive customers successfully.
  • Create more happy customers.
  • Increase customer loyalty.
  • Manage your customer complaints in a professional manner.
  • Discover how to diffuse customer confrontation before it escalates.

Expenses

Your Course Includes

✔️  Training Materials

✔️ Key Course Notes

✔️ A4 Certificate of Achievement

To request course details or get a quick quote;

☎️ - Call our team on 0844 811 9463

📩 - or Email us by completing short form below

About provider

Live & Learn Consultancy - Coaching and training experts

Why are we the UK's training provider of choice?

Awarded a 5-star rating on Trustpilot. Courses can be delivered virtually or face to face at your workplace. We deliver powerful and results based soft skills training courses. Our passion is developing the skills of your team. Training can be...


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Contact info

Live and Learn Consultancy

Sheffield South Yorkshire

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https://www.liveandlearnconsultancy.co.uk


Reviews

Average rating 4.9

Based on 48 reviews

Oliver L.
(5)
Really enjoyed, Rob was really engaging
Andrea M.
(5)
Good course represented well. Gained new knowledge that I will continue to use
Hannah B.
(5)
Liked the team builidng games and how we made everything relevant
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