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Course participant reviews for 1 Day Customer Complaints Training - In-House Courses

Average rating 4.9

Based on 48 reviews

Marius V.
(5)
Will be very useful to me
Laurian E.
(5)
Very engaging . Interesting and useful
Chloe D.
(5)
Thank you for such an insightful day
Jean Mansori
(5)
We have regular customers who complain about their energy prices, as a call centre in Manchester, our staff needed to be equipped with skills to deal with difficult customer successfully. This course provided just that and more!
Jacob Nestor
(5)
Our retail employees encountered a range of complaints from our customers over the previous 6 months due to our company expanding, this in-house course delivered at our Warrington offices has delivered brilliant results. Thank you Live And Learn Consultancy for your time look forward to more in-house training courses in the future.
Bryan Marshall
(5)
Well paced complaint handling training course with practical examples I could relate to as a customer services manager.
Stuart Ivey
(5)
One of the best highlights of this complaints course was the breakaway sessions and team group training activities. So much fun and the time past so quick. The training packs provided at the end were of really high quality and I will refer back to these training notes for advice & guidance. 10/10
Tim Kennardy
(4)
Powerful, Fun and the best customer complaints training course we have been on.
Hope Parker
(5)
Corporate clients can sometimes be very stressful to deal with such is the value of the account, this complaints training course provided exactly what we needed as the training course was specifically tailored to our customer services team. Simply fantastic!
Ray Barker
(5)
Paul Kitchen of Live And Learn Consultancy Ltd delivered a fantastic course for our manufacturing team in Manchester. The day was filled with knowledge, he was responsive to our staff and we thoroughly enjoyed all our corporate training events.
Mike Smith
(5)
Our engineering team found it challenging and de-motivating to constantly deal with customer complaints, Live And Learn Consultancy provided our staff with excellent techniques and skills for dealing with difficult customers. Superb!
Joey Hastings
(5)
Going into the training day some of our employees felt slightly unconfident, however the trainer was really accommodating and the course provided a range of key skills for us to apply within the health care industry.
Mitchell Grey
(4)
This 1 day Complaints Training Course in London offered our staff the understanding of what can be achieved when it comes to difficult complaints and how to deal with them effectively. Really pleased with the results thanks to the trainers of Live And Learn Consultancy.
Matthew Southgate
(5)
Best complaints training course I have attended, looking forward to a refresher next year.
Tyler Mason
(4)
Finally a course I could enjoy and really get a lot out of, looking forward to applying my new found techniques to challenging customers.
Ian Crain
(5)
Looking to enhance your communication skills for dealing with complaints? This course really does a great job as it provides highly practical tools to deal with objections, handle customers professionally and create more successful outcomes.
Lister Rudge
(5)
Filled with fun games, powerful theory and a trainer our staff could relate to. Would really recommend this Customer Complaints Handling Training Course to all UK companies!
Manny Francesco
(5)
Wow, training materials for this complaints training course was outstanding, really enjoyed the training day, thank you to all the staff at Live And Learn Consultancy Ltd.
Lee Syatt
(5)
Live And Learn Consultancy really provided a professional training experience, our Newcastle call centre was really struggling with difficult customers however after undertaking this course, it has boosted morale and provided the confidence to succeed!
Graham Hancock
(5)
One of the best Customer complaints training courses our team have attended to date, the trainer kept our team engaged right the way through.
Brian Stan
(5)
Being a vibrant company in London with a lot of competition, handling complaints was high on the agenda. This course provided our staff with fantastic tools which we can apply instantly. Thanks
Jacob
(5)
I felt that today’s Live & Learn experience on customer service training to be very informative. Feel very positive about putting what I’ve learnt into practice. Thank you! Jacob - Unicom Property
Andy
(5)
Very approachable tutor, engaging and pro active. Very good training materials and key course notes. Overall an enjoyable session. Andy - Taylor Rose Law
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