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Assertiveness Training - In House Communication Skills Courses

Live And Learn Consultancy
Course summary
Length: 1 day
Language: English
Next available date: Request Group Training Quote - Nationwide
Course Dates
Aberdeen
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Barnsley
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Birmingham
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Course Description

Assertiveness Training at Work - (1 Day On-Site Courses)

Assertiveness Training at Work

Communicate in a strong and confident manner.

Transform your assertiveness skills, engage with confidence & improve your personal interactions by becoming more assertive at work. You will learn how to capture people’s attention and convey your point of view by using the right verbal and non-verbal communication.

Assertiveness is the ability to behave and communicate with others in a strong and confident manner. Many people think that being assertive is only linked to saying "No". That's simply is not true. Assertiveness is the ability to behave and communicate with others in a strong and confident way.

This Assertiveness Training Course will show you how to provide feedback to others properly and how to react to nasty criticism, without losing your self-confidence and self-control.

You will understand how to have controlled conversations, demonstrate confidence, and use these skills to build more effective relationships. Above all, your team will experience less team conflict, respect each other’s opinion, and instead create more win / win outcomes.

This 1 day Assertiveness Training Course will help your team;

  • Handle difficult people with greater confidence.
  • Gain powerful assertive skills to create more win / win outcomes.
  • Build rapport And better relationships when dealing with difficult people.
  • Communicate more effectively with dominant people.
  • Understand passive, aggressive, submissive, and assertive behaviours.
  • Discover how to 'say no' without damaging relationships.

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Each Participant Will Receive

  • Training Materials
  • Key Course Notes
  • Certification

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When

Our 1 Day Assertiveness Course is delivered at a time & date that suits your team best.

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Where

Delivered in-house at your work premises or a location of your choosing.

Suitability - Who should attend?

Our self Assertiveness Training Workshops are ideal for

  • People who want to communicate in a strong and confident manner.
  • Anyone who wishes to be more assertive, as opposed to passive or aggressive.
  • Anyone who wants to develop a more balanced outlook on life.
  • Anyone who wants to communicate more respectfully to achieve personal goals.
  • Teams who want to interact better with each other.

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Passive people may require Assertiveness Training to find their voice and not allow others to take advantage of them or dismiss them. They need help finding ways to stand up for themselves and be heard.

Conversely, it helps more aggressive people to stop behaving as the bully and the person who is always overbearing. Whether your team are communicating too passively or too aggressively this course is perfect as it highlights the "middle way" when they communicate with clients or fellow colleagues.

Training Course Content

Assertiveness Training Objectives

Option 1 - Fully Bespoke Design - This course can be fully designed around your exact industry and staff training needs.

Option 2 - Off The Shelf - Choose Live And Learn Consultancy's existing in-house Assertiveness Skills Course that covers the following key objectives:

Introduction To Assertiveness In The Workplace

  • Learn what assertiveness is and how you can benefit.
  • Discover how effective assertiveness can have a positive impact in the workplace.

Understanding Different Assertive Behaviours

  • Recognising your own style.
  • Learn the benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Discover the key differences between the various assertive behaviours.
  • Learn to recognise passive, aggressive, submissive, indirect or assertive behaviour.

Assertive Communication Skills

  • Learn to confidently use your voice.
  • Identify the power of body language.
  • Recognise the importance of listening skills.
  • Learn how easy it is to build rapport and trust.
  • Learn the impact of positive and negative phrases.
  • Discover how to make an excellent first impression and the benefit.

Key Assertiveness Techniques

  • Learn how to use the correct level of assertiveness.
  • Learn how to say “No” with confidence and clarity.
  • Learn to take responsibility for your role and workload.
  • Recognise how to respect the views and beliefs of others.
  • Learn the difference between a direct approach Vs Non-Direct approach.
  • Learn how to express your views and get results that benefit you and others.
  • The importance of effective communication and how to use this to your advantage.
  • Discover how to establish facts and gain clarification through effective questioning.

Creating A Successful Outcome

  • Identify the importance of win/win.
  • Learn how to disagree with people constructively.
  • Learn how to approach difficult and aggressive people with confidence.

Expenses

Each Assertiveness Skills Training Course delivered by Live and Learn Consultancy Ltd includes:

  • Training Materials
  • Key Course Notes
  • Certificate

Interested? Get A Training Quote Today >>

Option 1 -  Email Us -  Take 2 minutes to complete below form

Option 2 -  Call Our Team -  0844 8119 463.

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Course List

Provider: Live And Learn Consultancy

Live And Learn Consultancy Profile Page

As one of the leading corporate training companies in the UK, Live And Learn Consultancy Ltd are known for their expert trainers and innovative In-House Soft Skills Training Courses. As one of the most interactive and best training providers in...


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Contact information for Live And Learn Consultancy

Live And Learn Consultancy



B14/15 Office 1, Dransfield House
2 Fox Valley Way, Fox Valley
S36 2AB Sheffield South Yorkshire

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www.liveandlearnconsultancy.co.uk

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Reviews by course attendees

          (5)
Joe Jacobs   |   10/10/2016
This assertiveness skills course delivered at our Nottingham offices was really well structured and got to the root of behavioural styles and why people act and interact the way that they do.
          (5)
Patsy Gray   |   05/10/2016
Lisa is an excellent communicator and was very good at getting the large in-house group talking about quite personal examples and feelings. I felt very relaxed and free to discuss everything.
          (5)
Laura Lincoln   |   27/09/2016
Really helpful - I learnt how improve my body language and the best way to communicate in an assertive manner, rather than passively. Refreshments were amazing. Great job guys.
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