Customer Service Training - In-House

Live and Learn Consultancy
Course summary
1 day
Corporate Training for Teams
Next available date: Get A Quick Quote - United Kingdom
Course Dates
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Course description

Customer Service Training Course - In-House

In-House Customer Service Training for Employees

Empower your team with professional customer care skills to deliver great service to your customers.

This in-house Customer Service Training Course equips your delegates with proven skills and techniques to deliver a professional service to your customers.

Every customer interaction is a great opportunity to increase loyalty, improve satisfaction levels and enhance your companies brand value.

This Customer Service Course will equip your team with proven customer care techniques to help your team interact with your customers more successfully.

  • Deliver great service to your customers.
  • Build great rapport & develop better relationships.
  • Gain professional customer service skills.
  • Successfully deal difficult behaviour & all customer types.
  • Gain a fresh approach to succeed in customer service.
  • Deliver a superior experience to increase repeat business.

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* Feel free to view our Full Course List to see how we can empower your team.

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Suitability - Who should attend?

Our one-day in-house Customer Service Training Course is suitable for;

  • All Staff
  • Customer Service Staff
  • Customer Service Agents
  • Reception Staff
  • Administrators
  • Call Handlers
  • Telemarketers
  • Consultants
  • Supervisors
  • Team Leaders
  • Managers

Outcome / Qualification etc.

Following this Customer Service Skills Training Course, your team will learn how to;

  • Deliver service excellence every time with our S.T.A.R model.
  • How to build rapport and develop relationships.
  • What your customers really want and exceed their expectations.

  • Establish what great service looks like.
  • Importance of effective communication in service.
  • Understand the importance of listening and its impact on service.
  • Discover questioning techniques to establish your customer needs.

  • How to go the extra mile and the benefits it creates.
  • Respond positively to complaints and difficult behaviour.
  • Impress your customers and create loyalty with our spirit model.

*Please note, the above objectives can be tailored to your exact needs.


Customer Service Courses for Employees

Your Course Includes

✔️  Training Materials

✔️ Key Course Notes

✔️ A4 Certificate of Achievement

Looking to Train Your Team?

☎️ - Call our team on 0844 811 9463

📩 - or Email us by completing short form below

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Live & Learn Consultancy - Coaching and training experts

Awarded a 5-star rating on Trustpilot. We deliver powerful and results based soft skills training courses. Our passion is developing the skills of your team....

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Contact info

Live and Learn Consultancy

Sheffield South Yorkshire

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www.liveandlearnconsultancy.co.uk Course homepage


Average rating 4.9

Based on 108 reviews

Cindy H.
Trainer was well prepared and organised
Hiliary R.
Thought provoking
Alison V.
Interesting and useful course
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