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Dealing with Difficult People Training - In House

Live And Learn Consultancy
Course summary
Length: 1 day
Location: Nationwide
Next available date: Get Quote Today - United Kingdom

Course Description

Dealing with Difficult People Training - (1 Day Courses)

Dealing with Difficult People Training Course

Successfully Deal with Difficult People at Work

We have all experienced the misfortune of working with aggressive or difficult people in the workplace. Learn how to 'influence people more positively' and gain highly effective listening skills to diffuse conflict with fellow employees or customers.

This 1 day Dealing with Difficult People Training Course also focuses on the causes of aggression and the effects on you and the people around you, including how to identify and manage early warning signs and the key triggers of anger to manage hostility from employees effectively.

The stress of managing aggressive people can create a lack of productivity and reluctance to come to work. Discover different behaviour styles & techniques along with proven assertiveness skills to respond to difficult people in a clear & confident manner.

This Training Course Will Help You;

  • Identify How To Achieve A Positive Outcome.
  • Discover A Range Of Different Behaviour Styles At Work.
  • Proven Techniques To Deal With Difficult People In The Workplace.
  • Assertiveness Skills To Respond To Difficult People With Confidence.
  • The Importance Of Effective Listening And How It Can Diffuse A Situation.

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Each Participant Will Receive

  • Training Materials
  • Key Course Notes
  • Certificate

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When

Our Dealing With Difficult People Training Courses are delivered at a time & date that suits your team best.

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Where

Delivered in-house at your work premises or a location of your choosing.

Suitability - Who should attend?

Live And Learn Consultancy's on site Dealing With Difficult People Courses are ideal for anyone who may want to;

  • Confidently handle aggressive people.
  • Diffuse aggressive situations.
  • Avoid arguments and conflict.
  • Dealing with difficult employees.
  • Dealing with difficult behaviour in the workplace.

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  • For All Staff at Work including - front line staff, reception, administrators, consultants, supervisors, team leaders, managers, directors and company owners.

  • For All Industry Sectors for example, education, schools, manufacturing, hospitality, councils, retail, NHS, healthcare, leisure, aerospace, retail, housing, entertainment, hotels, health and fitness, just to name a few.

Training Course Content


Our in-house Dealing with Difficult People Training designed by Live And Learn Consultancy's expert trainers include the following objectives

Introduction To Behaviour

  • What is challenging behaviour?
  • How behaviour impacts in the workplace.
  • What are the causes of difficult behaviour.
  • The likely impact of not dealing with difficulties.

Understanding Key Behaviour Styles

  • Understand the different behaviour styles.
  • Understanding before being understood.
  • Identify the 4 essential personality types.
  • Proven techniques to successfully communicate with different personality types.

Powerful Communication Skills

  • Building rapport
  • Non verbal communication
  • Effective listening techniques
  • Influencing skills. Assertiveness skills.

Dealing With Difficult Behaviour

  • Using Conflict resolution
  • Strategies for responding to different behaviour styles.

Expenses

Get Quick Quote Today  >>

Looking to book in-house training for your team? Get a quick quote or request a free email course brochure.

Option 1 -  Email Us -  Just 2 minutes to complete below form.

Option 2 -  Call Our Team -  0844 8119 463.

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Full Course List

Provider: Live And Learn Consultancy

Live And Learn Consultancy Profile Page

As one of the leading corporate training companies in the UK, Live And Learn Consultancy Ltd are known for their expert trainers and innovative In-House Soft Skills Training Courses. As one of the most interactive and best training providers in...


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Contact information for Live And Learn Consultancy

Live And Learn Consultancy

B14/15 Office 1, Dransfield House
2 Fox Valley Way, Fox Valley
S36 2AB Sheffield South Yorkshire

 Show phone number
www.liveandlearnconsultancy.co.uk

Reviews by course attendees

          (5)
Luke Marsh   |   10/10/2016
Having completed this Dealing with difficult people training course, our staff can now reduce the chances of conflict escalating whilst enjoying more pleasant outcomes.
          (5)
Eddie Haskins   |   13/08/2016
Enjoyed this training course, training notes and overall experience for our staff was really motivating.
          (5)
Sammy Gregory   |   23/06/2016
Really interactive course with helpful tips for dealing with difficult people effectively.
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