Telephone Training - In-House Customer Courses

Live and Learn Consultancy
Course summary
1 day
Corporate Training for Teams
Next available date: Request Group Training Quote - United Kingdom
Course Dates
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Course description

Customer Telephone Training Course - 1 Day

Telephone Skills Training Course

Empower your team to handle customer telephone calls in a professional manner

In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional telephone etiquette ensures your customers will feel valued and respected along with receiving accurate information.

This in-house Telephone Training Course is suitable for all UK companies seeking to deliver better service whether your staff are responsible for communicating with suppliers, employees or customers.

  • Handle in-coming or out-bound calls in a professional manner.
  • The art of building great rapport.
  • Confidently communicate with difficult people.
  • Build and maintain better relationships.
  • Gain professional telephone communication skills.
  • Handle customer complaints, concern's or complaints.
  • Deliver professional telephone customer service.

Looking for Face to Face Customer Service Training? We can deliver that for your team too.

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Suitability - Who should attend?

Telephone Training for Staff

Our one-day Telephone Skills Training Course is suitable for anyone responsible for handling customer calls including;

  • Customer Service Staff
  • Front Office Staff
  • Admin Staff
  • Reception Staff
  • Telephone Agents
  • Supervisors
  • Team Leaders
  • Managers

Outcome / Qualification etc.

Telephone Training Objectives

Following our in-house Telephone Training Course, your staff will learn to;

  • Utilise appropriate telephone technique in professional calls.
  • Highly effective listening techniques.
  • Overcome issues with none standard calls.
  • Deal with angry or unhappy customers.
  • Use communication basics to influence a call.
  • Apply professional etiquette to satisfy customers.
  • Deal with unhappy customers effectively.
  • Learn how to close the call.


Telephone Techniques Training Courses UK

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Option 1 -  Email Us -  Take 2 minutes to complete below form

Option 2 -  Call Our Team -  0844 8119 463.

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About provider

Live & Learn Consultancy - Coaching and training experts

Awarded a 5-star rating on Trustpilot. We deliver powerful and results based soft skills training courses. Our passion is developing the skills of your team....

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Live and Learn Consultancy

Sheffield South Yorkshire

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www.liveandlearnconsultancy.co.uk Course homepage


Average rating 4.9

Based on 66 reviews

Veronica M.
Rob was great and it was an enjoyable course
Jane L.
very good course
Really enjoyable training session
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