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Complaints Management

London Corporate Training
Course summary
Professional Training
5 days
3,500 GBP excl. VAT
London
Course Dates
London
3,500 GBP
17/10/2022

Course description

Complaints Management

Suitability - Who should attend?

Managers and executives from public and private sector organisation who want to design, improve and deliver enhanced complaints handling processes.

  • Managers responsible for customer service
  • Employees in the customer service department
  • Front-line teams who handle complaints through telephone, online, or face-to-face
  • Employees in the service sector and public utilities
  • Employees of banks and other financial service organizations
  • Marketing executives

Outcome / Qualification etc.

By the end of the course participants will be able to:

  • Describe ways to handle complaints with confidence
  • Set standards of response and resolution
  • Improve first contact resolution pro-actively identifying complaints and fixing them
  • Turn around entrenched, emotionally charged and dissatisfied customers
  • Analyse complaints and recognize patterns to avoid them in the future

Training Course Content

  • Main components of a Complaints Management Process
  • What Customers Look for When They Complain
  • People Issues
  • Skills and Behaviours Needed for Dealing with Complaints
  • Learning from Complaints

Why choose London Corporate Training

We have trained over 2,500 delegates from almost 600 client organisations

Complimentary Heathrow transfer (one-way)

Endorsed by various organisational and subject specific accrediting bodies

Expenses

Please contact us for more information on pricing.

About provider

London Corporate Training (LCT)

London Corporate Training have been established in the education, consulting and training industries for two decades. They work as a training team from their head office in London and aim to ensure all of their course participants receive the highest...


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Contact info

London Corporate Training

London Corporate Training
3 Shortlands, Hammersmith
W6 8DA London

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www.lct.co.uk

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