Course description
Effective Communication Skills
This course follows on from Communication Skills and aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. In particular, the course covers areas such as probing and understanding other people’s perceptions, understanding intentions and their impact, taking responsibility and avoiding blame.
During this course delegates learn to manage their emotions better so that these emotions don’t leak or burst into conversations at the wrong moment. Techniques are provided to manage difficult conversations and to avoid getting trapped in a psychological game going back and forth on certain points rather than moving forward to focus on underlying issues or concerns.
Suitability - Who should attend?
For those wishing to improve their communication skills with others.
Middle and senior managers
Outcome / Qualification etc.
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About provider
London Training for Excellence - A global provider of learning solutions
London Training for Excellence (London TFE) provides over 300 training courses for business entities and individuals at over 20 locations worldwide. The courses that London TFE offers are designed to transform training for delegates, helping them to develop and learn...
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London Training for Excellence
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