Assertiveness and How to Acquire It! - CPD certified

Maguire Training
Course summary
2 days
Full time
Professional Training
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
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Online courses
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United Kingdom
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Maguire Training

Assertiveness and How to Acquire It! - CPD certified

Assertiveness and how to acquire it!

The ability to assertively manage your interactions with other people is essential for managers and colleagues alike if they are to gain agreement and co-operation from others in order to achieve tasks and get things done. This course provides the necessary skills and formulas to help managers create a powerful style with colleagues and customers alike and distinguish between assertive and aggressive behaviour. Delegates will leave with the confidence in themselves to be able to display assertiveness when required, but in a fair and non-aggressive way that will have a positive effect on others.

Suitability - Who should attend?

Anyone managing a team will benefit and enjoy this course. Alternatively, if you find yourself in a position where you feel people are taking advantage of your good nature or that you need to stand up for yourself more in a non-aggressive manner then you will gain a great deal from this course.

Outcome / Qualification etc.

CPD points: 6

Learning Outcomes

  • Being assertiveness and positive towards others
  • Use powerful body language to positive effect
  • Understanding when to use an assertive approach when needed
  • Display a positive attitude
  • Use empathy & understanding when interacting with others

Training Course Content

  • Assessing how you currently assert yourself (or not)



  • Are you standing up for yourself?
  • Assessing current behaviour encountered
  • Understanding different personalities

Recognising your own style

  • Transactional analysis ~ an overview

Comparing parental & childlike behaviour

  • Powerful body language
  • Building personal confidence and self esteem
  • Saying ‘No’ confidently

What to do when you receive a poor response

  • Comparing assertiveness & aggression
  • Recognising assertive, aggressive and passive behaviour in others
  • Offering feedback, criticism and praise positively
  • Handling conflict
  • Gaining agreement

Confirming understanding

  • Review personal objectives & close

Provider: Maguire Training

Maguire Training

Maguire Training is a leading provider of transformational leadership, management and sales training and we are also a registered Apprenticeship Training Provider if you are looking to access Apprenticeship Levy funded programs for individuals or groups. Maguire Training is also...

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Maguire Training

20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire

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