Conflict Management for Healthcare Workers - CPD certified

Maguire Training
Course summary
Professional Training
2 days
Full time
Professional Training
Course Dates
Online courses
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Online courses
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United Kingdom
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Maguire Training

Conflict Management for Healthcare Workers - CPD certified

Conflict Management for Healthcare Workers

Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which encompass this complex area of personal and professional development.

The content is suitable for anyone wishing to understand their and others behaviour during stressful and conflict related issues. New strategies and techniques will help them to gain a better understanding of how to manage conflict and the whole area of conflict management within themselves and with others.

Suitability - Who should attend?

This course is aimed at anyone who has not received any formal tuition in how to handle difficult people and scenarios or those in need of a refresher in how to diffuse and manage potential conflict.

Outcome / Qualification etc.

CPD Points: 12

Learning Outcomes

At the end of this programme the delegate can:

  • Define assertive versus aggressive behaviour
  • Explain people behaviour & emotional drivers
  • Prioritise and manage expectations in others
  • Recognise & diffuse aggression
  • Apply powerful communication skills when dealing with difficult situations

Training Course Content

  • Communication and behaviour
  • The anger cycle
  • Conflict management style inventory
  • The 5 warning signs of aggressive behaviour
  • The effect and emotion of anger
  • Personal communication style indicator
  • Handling conflict using various methods
  • Dealing with conflict instrument ~ Kilmann
  • The Mount Anger model
  • Strategies for effective conflict communication
  • The traffic light model for situational assessment


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Provider: Maguire Training

Maguire Training

Maguire Training is a leading provider of transformational leadership, management and sales training. Maguire Training is also an endorsed training provider of the Institute of Sales Management and all of our programs are fully CPD certified. The Maguire Training e-Learning...

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Maguire Training

20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire

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