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Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which encompass this complex area of personal and professional development.
The content is suitable for anyone wishing to understand their and others behaviour during stressful and conflict related issues. New strategies and techniques will help them to gain a better understanding of how to manage conflict and the whole area of conflict management within themselves and with others.
This course is aimed at anyone who has not received any formal tuition in how to handle difficult people and scenarios or those in need of a refresher in how to diffuse and manage potential conflict.
CPD Points: 12
At the end of this programme the delegate can:
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Maguire Training is a leading provider of transformational leadership, management and sales training. Maguire Training is also an endorsed training provider of the Institute of Sales Management and all of our programs are fully CPD certified. The Maguire Training e-Learning...
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