Improving Patient Experience and Clinical Excellence - CPD certified

Maguire Training
Course summary
Professional Training
1 day
Full time
Professional Training
Course Dates
Online courses
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Online courses
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United Kingdom
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Maguire Training

Improving Patient Experience and Clinical Excellence - CPD certified

Improving Patient Experience and Clinical Excellence

Recent reports have highlighted the need for doctors (and others) working in healthcare to focus fully on putting the patient first.

This workshop focuses on the key skills and competencies which will enable any individual to ensure this happens. Covering a range of elements including, what constitutes good service, to managing expectations of patients through effective communication.

Suitability - Who should attend?

All healthcare professionals who have not received formal training on the subject or who are in need of a refresher.

Outcome / Qualification etc.

CPD Points: 6

Learning Outcomes

By the end of this programme, the delegate can:

  • Define 5 issues that patients may highlight with their care
  • Determine three differentiators between ‘customers’ and patients
  • Identify 5 benefits of being patient focused
  • List 5 moments of truth in a patient consultation
  • Name the three elements of the Triad for creating rapport
  • Recognise different patient personalities and respond accordingly
  • Use practical influencing techniques within time limited appointments
  • Define three ways to ‘keep your cool’.

Training Course Content

Module 1: What is good patient experience?

  • Discussion-what is good service and what does it mean to you?
  • Taking responsibility
  • The perception of the patient
  • The benefits of being patient focused
  • Identifying moments of truth (MOT’s)
  • Handling complaints and difficult situations
  • Turning problems into advantages
  • Maintaining energy and enthusiasm
  • Maintaining a positive mental attitude

Module 2: Building strong patient relationships

  • Understanding your patients’ needs
  • Managing people and expectations
  • Building partnerships
  • Involving the patient in their treatment plan

Module 3: Recognising different personality styles and responding accordingly

  • Influencing others
  • Communication skills
  • Use of language
  • Using voice and words to powerful effect
  • Problem solving / Decision making techniques
  • Keeping cool under pressure
  • Individual / Group feedback and analysis
  • Review personal strategy
  • Course Close


Contact the provider for more information on pricing.

Provider: Maguire Training

Maguire Training

Maguire Training is a leading provider of transformational leadership, management and sales training. Maguire Training is also an endorsed training provider of the Institute of Sales Management and all of our programs are fully CPD certified. The Maguire Training e-Learning...

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Maguire Training

20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire

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