Communication Skills Course

Making Business Matter
Course summary
Corporate Training for Teams
2 days
Course Dates
United Kingdom
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Course description

Communication Skills Course

Communicating poorly, as a supplier to a supermarket, or internally briefing another department about a supermarket's requirements, could be costly with the possibility of leaving a bad impression. Clear effective communication is therefore vital. This course is CPD accredited.

This course consists of 1+1 classroom days, delivered 6 months apart with support in between these days. Making Business Matter uses Sticky Learning, a unique training method delivered by a world-class tutor that has a wealth of experience in the UK Grocery Industry.

Learning objectives

Participants will be able to:

  • Identify other people’s communication styles and needs.
  • Recognise and interpret body language.
  • Develop relationships through more effective communication.
  • Better prepare for group communication.
  • Demonstrate clear communication.
  • Communicate more effectively in person using the phone and email.
  • Deal assertively with ‘political’ communication and conflict communication.

Suitability - Who should attend?

This course is suitable for retailers to the UK supermarkets.

Training Course Content

Course content

  • Refresh on ‘Learning To Learn’.
  • Barriers to effective communication.
  • Communicating with confidence.
  • What others say others may not hear.
  • Good listening skills.
  • Good questioning skills.
  • Improving your concentration when listening.
  • Demonstrating your appreciation of other people’s point of views.
  • Identifying and using different communication styles.
  • Dealing with frustration and demotivation.


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About provider


Making Business Matter (MBM) is the soft skills training provider to the UK Grocery Industry, helping Suppliers to win more business. They choose MBM because of its money back guarantee, relevant experience, and because MBM makes their learning stick. The problem...

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Contact info

Making Business Matter

Sticky Learning House, 5 Cheshire Road
Thame, Oxfordshire OX9 3LQ

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Average rating 5

Based on 1 reviews.

Adrian Regen
"“Initially I was very sceptical of the whole concept; to me it was being placed into a box and “this is were you are”. After Wednesday’s session my view has changed; for me personally I found it very rewarding and a great eye opener. If I was to take one thing above all others away from Wednesday it would be how one group of people see other...
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